Sephora Customer Experience Team Leader

Sephora, a leader in the beauty retail industry, is part of the prestigious LVMH Moët Hennessy Louis Vuitton group, renowned for its commitment to luxury and innovation. As an employer, Sephora offers a dynamic and inclusive work environment where creativity and diversity are highly valued. The brand is dedicated to fostering professional growth and providing employees with opportunities to excel in their careers.

1. Supervise all areas of the sales floor, including beauty, skincare, fragrance, and hair care.
2. Ensure team members execute Sephora's sales model and deliver exceptional customer service.
3. Respond promptly to customer feedback and ensure team training on customer interaction technologies.
4. Support in-store event organization to meet objectives and customer needs.
5. Monitor performance management needs and provide necessary coaching.
6. Deliver timely feedback for team improvement and conduct regular check-ins with direct reports.
7. Demonstrate strong understanding of store revenue and business opportunities.

1. 1-3 years of experience in a similar role within a comparable sales volume store or equivalent internal experience.
2. Excellent verbal and written communication skills.
3. Proven ability to build teams by attracting and selecting talented store leaders.

1. Strong leadership and supervisory skills.
2. Ability to influence business partners at all levels with clarity and conciseness.
3. Capability to train and develop team members to drive sales and enhance customer service.

Minimum 3 years of relevant experience in a similar role.

Compensation ranges from CAD 21.10 to CAD 26.40 per hour, determined by qualifications, experience, and other legitimate operational criteria.

Comprehensive health and wellness benefits, subject to eligibility and other factors.

Sephora Canada fosters an inclusive culture that values transparency, efficiency, and innovation. The company is committed to providing reasonable accommodations for candidates with disabilities or other medical conditions and utilizes AI technologies to enhance the recruitment process.