Sephora Customer Experience Manager

Sephora, a leading brand in the beauty industry, is part of the LVMH Moët Hennessy Louis Vuitton conglomerate, renowned for its commitment to luxury and innovation. As an employer, Sephora fosters an inclusive and diverse environment where employees are encouraged to reach their full potential and make a meaningful impact.

1. Oversee all aspects of the customer experience in the assigned Sephora store, including managing team members in color, skincare, and fragrance departments as well as cash wrap hosts.
2. Ensure customer service excellence and adherence to sales floor standards.
3. Lead and develop team members to achieve and exceed company objectives.
4. Conduct training sessions for new and existing team members, including 'Welcome to Sephora' and 'Sephora 101' programs.
5. Facilitate innovation by ensuring team members are proficient with customer interaction technologies.
6. Support in-store event organization to meet set objectives and customer needs.
7. Provide performance management and coaching within the assigned store area.
8. Ensure effective collaboration with brand representatives during store visits and provide feedback on brand training efficacy.

1. Three years of experience in a similar role within a store of comparable sales volume or equivalent internal experience.
2. Excellent verbal and written communication skills with the ability to influence business partners at all levels.
3. Proven ability to build teams by attracting and selecting talented store leaders capable of developing team members to drive sales and deliver exceptional customer service.

1. Leadership and team development
2. Customer service excellence
3. Effective communication and influence
4. Event management
5. Performance evaluation and coaching

Minimum of three years in a similar retail management role or equivalent internal experience.

Compensation ranges from CAD 54,800 to CAD 68,500 annually, with performance bonuses and a competitive benefits package.

Comprehensive benefits package, performance bonuses, and robust training and development initiatives.

Sephora Canada is dedicated to fostering a culture of inclusivity and diversity, where employees feel recognized, valued, and empowered. The company supports employee growth through continuous training and development, ensuring a collaborative and innovative work environment.