Sephora Customer Experience Manager

Montreal • Canada

Monday, February 9, 2026

Sephora, a leading beauty retailer, is part of the LVMH Moët Hennessy Louis Vuitton group, a global leader in luxury goods. Known for its innovative approach to beauty retail, Sephora offers a diverse and inclusive environment where employees are encouraged to reach their full potential and contribute to the company's success.

1. Oversee all aspects of the customer experience in a designated Sephora store, including managing teams across color, skincare, and fragrance worlds, as well as cashiers.
2. Ensure exceptional customer service and adherence to sales floor standards.
3. Lead team development to achieve and exceed company objectives.
4. Conduct training for new and existing team members, including 'Welcome to Sephora' and 'Sephora 101' sessions.
5. Ensure all team members are proficient in customer interaction technologies.
6. Support in-store event organization to meet objectives and customer needs.
7. Monitor performance management needs and provide necessary coaching.
8. Facilitate effective collaboration with brand representatives and ensure team training on brand products.

1. Minimum of three years of experience in a similar role within a comparable sales volume store or equivalent internal experience.
2. Excellent verbal and written communication skills with the ability to influence business partners at all levels.
3. Proven ability to build teams by attracting and selecting talented store leaders capable of training and developing team members to drive sales and deliver exceptional customer service.

1. Strong leadership and team management skills.
2. Effective communication and interpersonal abilities.
3. Proficiency in training and development.
4. Ability to manage events and collaborate with brand representatives.

Minimum of three years in a similar role within a high-volume retail environment or equivalent internal experience.

Compensation ranges from $54,800 CAD to $68,500 CAD annually, with performance bonuses and a competitive benefits package.

Includes performance bonuses, a competitive benefits package, and robust training and development initiatives.

Sephora fosters a culture of inclusivity and diversity, encouraging employees to connect authentically with others and celebrate individual and collective achievements. The company is committed to providing a supportive environment where employees can thrive and make a difference.