Sephora Client Experience Manager

Sephora, a leading beauty retailer, is part of the LVMH Moët Hennessy Louis Vuitton conglomerate, renowned for its innovative approach to beauty and luxury. Sephora Canada is dedicated to fostering a community that celebrates diversity, creativity, and excellence in customer service, ensuring it remains a beloved destination for beauty enthusiasts nationwide.

1. Oversee the management of all services, classes, and events within the store.
2. Supervise daily operations at the Beauty, Skincare, and Fragrance Studio.
3. Ensure Beauty Advisors utilize technology innovations to enhance the in-store experience.
4. Manage the Online Reservation system, ensuring efficient client check-in processes.
5. Coordinate in-store events, optimizing client learning and sales opportunities.
6. Facilitate training and development for Beauty Advisors, enhancing their artistry skills.
7. Participate in performance management and provide timely feedback for improvement.
8. Act as Manager on Duty, engaging with clients and Beauty Advisors on the sales floor.

1. Two to four years of experience in a similar role or equivalent internal experience.
2. Proven ability to influence business partners and communicate effectively at all levels.
3. Demonstrated skill in building and developing high-performing teams.

1. Excellent verbal and written communication skills.
2. Strong leadership and team-building capabilities.
3. Proficiency in managing client experiences and service operations.

Two to four years in a similar role at a comparable volume store or equivalent internal experience.

The compensation ranges between CAD$54,800.00 - CAD$68,500.00, with potential performance-based bonuses.

Includes a competitive benefits program and extensive learning and development initiatives.

Sephora Canada prides itself on a culture of inclusivity, innovation, and dedication to exceptional customer service. The company values the unique contributions of its employees and is committed to creating an environment where diversity is celebrated and talent is nurtured.