Sephora Cash Supervisor

Sephora, a part of the LVMH family, is a global leader in the beauty retail industry, known for its innovative approach to cosmetics and skincare. With a rich history dating back to its founding in France, Sephora has expanded its presence worldwide, offering a diverse range of products from nearly 500 iconic brands alongside its own Sephora Collection. As an employer, Sephora is committed to fostering a dynamic and inclusive workplace where creativity and passion for beauty thrive.

1. Lead, coach, and inspire Beauty Advisors to deliver exceptional service and uphold Sephora operational standards.
2. Provide ongoing training to enhance cash handling capability, operational accuracy, and product knowledge.
3. Conduct performance check-ins, set clear goals, and create personalized development plans.
4. Manage employee relations matters professionally, including attendance and performance concerns.
5. Oversee all cash operations including tills, reconciliations, safe management, and daily audits.
6. Analyze cash-related KPIs and drive action plans to elevate operational performance.
7. Implement loss-prevention processes and ensure adherence to Sephora policies.
8. Identify operational inefficiencies and introduce process improvements.
9. Troubleshoot IT and payment-related issues to ensure seamless operations.
10. Maintain store standards across cleanliness, organization, and visual presentation.
11. Monitor stock levels and ensure prompt replenishment.
12. Assist with new store opening activities such as unboxing and organizing stock.

1. Proven leadership experience in retail with expertise in cash handling and financial processes.
2. Outstanding customer service skills and ability to build rapport with customers and team members.
3. Strong coaching and team-development capability.
4. Genuine passion for Sephora and creating an inclusive work environment.
5. Strong analytical skills to drive performance improvements.
6. Excellent communication and interpersonal skills.
7. Strong organization and time-management skills.
8. Experience managing employee relations processes.
9. Confidence using technology for operational tasks and sales tracking.
10. Flexibility to work evenings, weekends, and holidays.

1. Leadership
2. Cash Handling
3. Operational Accuracy
4. Customer Service
5. Coaching
6. Team Development
7. Analytical Skills
8. Communication
9. Time Management
10. Technology Proficiency

Minimum 3 years of leadership experience in retail, focusing on cash handling and operational accuracy.

SEPHORA University training, role and location tailored allowances, competitive pay with annual reviews, performance-based commission, generous employee discount, paid day off on birthday, access to perks and wellbeing platform, generous holiday allowance with option to buy extra days.

Sephora is renowned for its vibrant and inclusive culture, celebrating diversity and encouraging self-expression. The company fosters a collaborative environment where employees are empowered to innovate and contribute to the brand's dynamic growth.