Sephora Beauty Consultant

Sephora is a leading global beauty retailer and member of the LVMH group, known for a curated assortment of prestige cosmetics, skincare and fragrance brands. The company cultivates a fast‑paced, customer‑centric retail environment that emphasizes product expertise, creativity and continuous learning for store teams.

1. Deliver professional consultations on makeup, skincare and fragrance in accordance with Sephora’s service standards to maximise customer satisfaction.
2. Drive sales performance by identifying customer needs, recommending suitable products, and working to meet individual and store KPIs and targets.
3. Uphold brand presentation standards: comply with prescribed makeup and uniform guidelines and maintain assigned visual merchandising and display areas.
4. Support store operations including cashiering and POS transactions, following CRM and cashier SOPs to ensure cash security and correct promotions application.
5. Manage stock operations: receive and process deliveries, execute returns and inventory counts, apply FIFO and maintain warehouse 5S standards to reduce shrinkage.
6. Participate in mandatory training, brand and regional learning sessions, share knowledge with colleagues and contribute to personal development plans.
7. Maintain hygiene and safety standards for testers and displays and promptly escalate merchandising or product issues to store management.
8. Perform other duties as assigned by store management to support daily operations.

1. Passion for cosmetics, beauty and fashion with a customer‑first attitude.
2. Strong interpersonal and verbal communication skills; optimistic and engaging demeanour.
3. Proactive learner with a willingness to complete required trainings and brand exams.
4. Collaborative team player able to support colleagues and contribute to a positive store culture.

1. Product knowledge in makeup, skincare and fragrance
2. Customer service and consultative sales
3. Visual merchandising and display maintenance
4. Cashiering and POS operation in line with SOPs
5. Inventory control, receiving and stock rotation (FIFO)
6. Adherence to hygiene and safety protocols
7. Effective verbal communication and teamwork

No specific prior experience is mandated; previous retail, beauty consultancy or cosmetics sales experience is advantageous. Candidate must be comfortable working on‑site in a fast‑paced retail environment and supporting flexible store schedules.

Secondary education (high school) or equivalent preferred; formal beauty qualifications are a plus but not required.

Sephora fosters a dynamic, inclusive retail culture that prizes product expertise, diversity and ongoing professional development. Store teams operate in a fast‑moving, customer‑centric environment with clear standards for visual excellence and service.