Sephora Beauty Advisor

Sephora is a leading global beauty retailer operating a curated assortment of cosmetics, skincare and fragrance across brick-and-mortar stores and digital platforms. As part of the LVMH selective distribution portfolio, the brand is known for its fast-paced retail environment, strong product assortment and investment in frontline training and developer pathways.

1. Deliver professional makeup, skincare and fragrance consultations in line with Sephora’s service standards to maximise customer satisfaction and lifetime value.
2. Achieve individual and store sales targets and KPIs through proactive clienteling, product recommendations and upsell techniques.
3. Adhere to prescribed appearance and uniform standards and maintain strict hygiene and safety practices during service delivery.
4. Participate in onboarding and ongoing brand and product training; share knowledge with colleagues and contribute to a culture of continuous learning.
5. Prepare and maintain visual merchandising within assigned areas, replenish stock on shelves, and ensure the presentation meets Sephora visual standards.
6. Operate the POS/cashier system, process transactions according to company policies, and correctly apply promotions, returns and CRM procedures.
7. Execute stock management tasks including receiving, returns, inventory counts, FIFO rotation and implementation of 5S warehouse standards to protect inventory accuracy.
8. Comply with all company policies and perform additional tasks as assigned by store management.

1. Demonstrated passion for cosmetics, beauty and fashion.
2. Strong interpersonal skills with a positive, customer-first attitude and excellent verbal communication.
3. Eagerness to learn, proactive work style and willingness to complete required trainings and assessments.
4. Collaborative team player who supports peer development and shares product knowledge.

1. Makeup application
2. Skincare consultation
3. Fragrance consultation
4. Visual merchandising
5. Cashiering and POS operation
6. Inventory control and stocktaking (FIFO, 5S)
7. Adherence to CRM policies
8. Clienteling and sales conversion

Previous retail or beauty consultancy experience is preferred (typically 1+ year), though entry-level candidates with strong customer service aptitude and a demonstrable passion for beauty are considered.

No specific degree required; secondary education (high school diploma or equivalent) preferred.

Sephora cultivates a high-energy, customer-centric retail culture focused on product expertise, creativity and continuous learning. Employees benefit from structured brand training, collaborative store teams and opportunities for progression within the LVMH selective retail network.