Sephora Beauty Advisor

Sephora is a global prestige beauty retailer and a member of the LVMH family, known for its curated portfolio of international brands and Sephora Collection products. The company operates a high-energy retail network focused on product discovery, expert client service and trend-led merchandising, with a strong emphasis on diversity, inclusion and continuous learning.

1. Deliver outstanding client service through personalised consultations, product recommendations and beauty services to drive conversion and customer satisfaction.
2. Achieve individual and store sales targets by developing product knowledge and promoting services to increase average basket and items per transaction.
3. Ensure merchandising standards and visual presentation are maintained according to brand guidelines, including replenishment and display updates.
4. Manage stock accuracy and replenishment: receive, warehouse and prepare merchandise for sale; participate in inventories and stock control routines.
5. Operate the point-of-sale system and handle transactions, refunds and daily cash procedures with accuracy and compliance.
6. Support and deliver short services across departments and assist with in-store beauty classes and promotional events.
7. Monitor and report retail KPIs (conversion rate, items per basket, average basket, customer feedback, number of services) and act to improve performance.
8. Perform daily operational tasks including cleaning and upkeep of the salesfloor, product presentation and ad hoc tasks related to store operations.

1. Customer-focused attitude with excellent verbal communication and interpersonal skills.
2. Reliable, organised and able to work collaboratively within a team.
3. Open, motivating and friendly manner suitable for a high-contact retail environment.
4. Interest in or prior experience within beauty, cosmetics, retail, fashion or hospitality sectors.
5. Fluency in English or the local (German) language; additional language skills an advantage.
6. Alignment with LVMH values: people-oriented, creative, quality-driven and entrepreneurial.

1. Beauty consultation and product recommendation
2. Visual merchandising and store presentation
3. Stock replenishment and basic inventory management
4. Point-of-sale / cash register operation
5. Clienteling and upselling techniques
6. Knowledge of fragrance, makeup, skincare and haircare trends

Entry-level role: prior retail or customer-advisory experience preferred but not mandatory. Demonstrable interest in the beauty industry and basic experience delivering client-facing services is advantageous.

High school diploma or equivalent preferred; vocational training in cosmetics, beauty or retail is advantageous.

Attractive salary package; generous time off; 4-day workweek; staff discounts; fitness partnerships; company pension plan; access to training and professional development.

Sephora fosters an inclusive, fast-paced retail culture that prioritises client experience, creativity and continuous learning. Teams are diverse and collaborative, encouraged to innovate while delivering high standards of service aligned with LVMH values.