Sephora Beauty Advisor

Sephora is a leading prestige beauty retailer operating a curated portfolio of global and emerging brands. Renowned for an experiential, product-led store format and robust omnichannel presence, Sephora is part of the LVMH group and emphasizes professional retail standards, talent development and brand collaboration across its network.

1. Deliver expert makeup, skincare and fragrance consultations in accordance with Sephora service standards, ensuring a superior customer experience and high client satisfaction.
2. Achieve individual and store sales targets and key performance indicators through proactive client engagement, product recommendations and upselling.
3. Adhere to company dress code and hygiene protocols while maintaining professional presentation during all customer interactions.
4. Participate in mandatory brand, regional and in-store training programs; share product knowledge with colleagues and contribute to peer learning and personal development plans.
5. Execute visual merchandising and replenishment for assigned areas, maintain shelf and tester cleanliness, and ensure displays comply with Sephora’s visual standards and promotional directives.
6. Operate the point-of-sale in accordance with cashiering SOPs and CRM policies, correctly apply promotional and gifting rules and support cash-management procedures.
7. Perform stock operations including receiving, returns and inventory counts, apply FIFO for merchandise with sell-by considerations, and maintain warehouse 5S standards.
8. Comply with all company policies and undertake other duties as assigned by store management.

1. Genuine passion for cosmetics, beauty and fashion.
2. Proactive learner with a commitment to ongoing professional development.
3. Strong interpersonal and communication skills; optimistic and customer-focused.
4. Collaborative team player who can support colleagues and contribute to a high-performing store environment.

1. Customer consultation and product demonstration
2. Visual merchandising
3. Cashiering SOPs
4. CRM (customer relationship management) processes
5. Inventory control (FIFO) and 5S warehouse practices
6. Sales KPI awareness and achievement

Previous retail or client-facing experience in cosmetics, skincare, or luxury retail is preferred; candidates with 0–2 years of relevant customer service or sales experience will also be considered.

High school diploma or equivalent required; vocational training or certificates in beauty, cosmetology or retail sales are advantageous.

Sephora cultivates a fast-paced, consumer-centric retail culture that prizes product expertise, creativity and visible customer service. The brand invests in structured training and progression pathways, encouraging collaboration between brand, store and regional teams within the broader LVMH ecosystem.