Sephora Beauty Advisor

Sephora is a global beauty-retail leader known for a broad curated assortment of prestige cosmetics, skincare and fragrance. As part of the LVMH group, the brand emphasizes experiential retail, rigorous product training and career progression within a fast-paced, trend-driven environment.

1. Deliver personalised makeup, skincare and fragrance consultations in accordance with Sephora service standards, ensuring high levels of customer satisfaction and compliance with hygiene protocols.
2. Achieve individual and store sales targets by identifying client needs, recommending suitable products and executing upsell and conversion techniques aligned with KPIs.
3. Adhere to professional appearance and store presentation standards while representing the brand during all customer interactions.
4. Complete company, brand and in-store training programs; share product knowledge and best practices with colleagues to support collective development.
5. Prepare and maintain product displays within assigned areas, replenish stock on shelves, and ensure visual merchandising meets Sephora standards.
6. Operate the till following company cashiering SOPs, execute promotional and CRM policies correctly, and support cash-control procedures to protect store assets.
7. Perform stock-management tasks including receiving, returns processing and regular inventory counts; apply FIFO and 5S principles to minimise shrinkage and maintain stock accuracy.
8. Comply with all company policies and perform additional duties as assigned by store management.

1. Genuine passion for cosmetics, skincare and the beauty industry.
2. Proactive learner with a commitment to completing training and product exams.
3. Strong interpersonal and communication skills; able to build rapport with diverse clientele.
4. Positive, customer-oriented attitude and ability to work collaboratively within a team.
5. Ability to follow SOPs, hygiene rules and brand visual standards consistently.
6. Flexible availability to work retail hours including evenings, weekends and public holidays.

1. Makeup and skincare consultation
2. Customer service and clienteling
3. Sales and upselling techniques
4. Visual merchandising and display maintenance
5. Cashiering and POS operation
6. Inventory control, receiving and stocktaking (FIFO)
7. CRM policy compliance
8. Verbal communication and teamwork
9. Basic hygiene and sanitation practices

Entry-level role; no formal prior experience required although previous retail or beauty-consultation experience is advantageous. Demonstrable customer-service experience will be considered a plus.

High school diploma or equivalent preferred; vocational training or certification in cosmetology, beauty or a related discipline is advantageous.

Sephora fosters an energetic, client-focused retail culture that values product knowledge, continuous learning and visible customer service. The workplace is fast-paced and collaborative, offering structured training and advancement opportunities typical of a global luxury retail house.