Sephora Beauty Advisor

Sephora is a global prestige beauty retailer renowned for an expansive portfolio of makeup, skincare, fragrance and wellness brands. As part of the LVMH family, Sephora combines a fast‑paced retail environment with structured training programs and clear career pathways for in‑store talent.

1. Deliver expert, personalized consultations in makeup, skincare and fragrance to maximize customer satisfaction and conversion.
2. Drive individual and store sales by understanding customer needs, recommending suitable products and contributing to achievement of KPIs.
3. Adhere to brand presentation standards: adopt company grooming and uniform requirements and maintain a high‑impact visual merchandising for assigned areas.
4. Participate in cashier operations: execute transactions per SOPs, apply promotions and CRM policies accurately, and ensure cash handling security.
5. Execute stock management tasks including receiving, returns, regular inventory counts, FIFO control of near‑expiry products and adherence to 5S in storage areas.
6. Complete company and brand training programs; share knowledge with colleagues and support peer development.
7. Perform daily housekeeping of displays and tester zones, monitor trial product hygiene, and escalate merchandising or product issues to store management.
8. Undertake ad hoc tasks assigned by store management to support smooth store operations.

1. Genuine passion for cosmetics, beauty and fashion.
2. Customer‑centric mindset with strong interpersonal and communication skills.
3. Proactive learner with a positive attitude and collaborative team spirit.
4. Ability to follow procedures and maintain high standards of hygiene and compliance.

1. Client consultation (makeup, skincare, fragrance)
2. Visual merchandising / display management
3. Cash handling and basic cashiering
4. Inventory control and stock reconciliation
5. CRM
6. SOP compliance
7. KPI awareness
8. 5S (store room organisation)
9. Clienteling and relationship building

Previous retail or beauty advisory experience is preferred but not mandatory; on‑the‑job and brand training will be provided to develop product knowledge and technical skills.

Secondary education (high school diploma) or equivalent; vocational training or certifications in beauty or cosmetology is advantageous.

Sephora fosters an energetic, customer‑obsessed retail culture underpinned by continual learning and cross‑brand exposure. The environment rewards initiative, teamwork and knowledge sharing, with clear progression routes for high performers within the LVMH group.