Sephora Assistant Store Manager

Sephora is a leading global beauty retailer and a brand within the LVMH selective retail portfolio. Renowned for its curated assortment of prestige cosmetics, skincare and fragrance, Sephora blends an experiential in-store environment with strong digital capabilities. As an employer, the company emphasizes diversity, inclusion, continuous learning and clear career pathways within a fast-paced retail context.

1. Support daily store operations alongside the Store Manager to ensure seamless service delivery, sales growth and profitability.
2. Lead, coach and develop store teams to exceed performance targets, foster accountability and build career pathways.
3. Recruit, onboard and retain diverse talent that embodies Sephora’s signature client service and brand values.
4. Deliver real-time coaching, actionable feedback and formal performance appraisals to optimise individual and team performance.
5. Drive exceptional client experiences through personalised service, loyalty-program engagement and proactive resolution of guest concerns.
6. Ensure operational excellence by maintaining visual merchandising standards, store cleanliness, compliance with policies and product safety.
7. Manage inventory and staffing resources to respond to business demand and maximise sales opportunities.
8. Adapt quickly to shifting priorities in a high-volume retail environment and contribute to local marketing and community engagement initiatives.

1. Minimum 5 years of progressive retail experience with demonstrated success as an Assistant Store Manager or equivalent in a high-volume environment.
2. Proven leadership and business acumen with a track record of recruiting, coaching and developing high-performing teams.
3. Outstanding communication and interpersonal skills; adept at delivering constructive feedback and building trust across teams and clients.
4. Client-centric mindset with experience driving personalised service and loyalty growth while balancing operational priorities.
5. Availability to work evenings, weekends and holidays and ability to perform physical requirements of the role (lift up to 50 pounds, stand/walk for entire shifts, apply beauty products to clients).
6. Authorized to work in the United States and able to work on-site at The Grove, Los Angeles.

1. Team leadership and people development
2. Recruiting and onboarding
3. Performance management and coaching
4. Client experience and loyalty engagement
5. Sales and profitability management
6. Inventory optimisation and resource planning
7. Visual merchandising and store presentation
8. Policy and compliance adherence

Minimum five years of retail experience with previous assistant store management responsibility in fast-paced, high-volume stores; demonstrated ability to meet sales targets and develop store teams.

High school diploma or equivalent required; bachelor's degree in business, retail management, hospitality or a related field preferred.

Medical, dental and vision coverage; employer-paid disability and life insurance; 401(k) with 4% match; FSA and HSA options; Student Debt Retirement plan (student loan payments may qualify for 401(k) match); paid vacation and sick leave; protected leave; training and tuition reimbursement; leadership development programs; 30% employee merchandise discount, product gratis and LVMH flash sale discounts; access to Modern Health and Financial Finesse; volunteer and donation matching.

Sephora cultivates an inclusive, customer-obsessed culture that values diversity, continuous learning and career mobility. The retail environment is dynamic and entrepreneurial, with an emphasis on coaching, creativity and delivering elevated client experiences.