Sephora Assistant Store Manager

Sephora is a leading beauty retailer and a member of the LVMH group. The brand is known for its curated mix of prestige cosmetics, innovative retail environments, and a strong emphasis on client experience, diversity, and talent development. As an employer, Sephora invests in learning, career mobility, and inclusive workplace practices across its global store footprint.

1. Support the Store Manager in day-to-day store operations to achieve sales, profitability and service KPIs.
2. Lead, coach and develop store teams through real-time feedback, performance appraisals and targeted learning interventions.
3. Recruit, onboard and retain diverse talent aligned with Sephora’s service standards and brand values.
4. Deliver exceptional client experiences by driving personalized service, loyalty program engagement and effective complaint resolution.
5. Maintain visual merchandising, presentation standards and an immaculate store environment in line with brand guidelines.
6. Optimize inventory, staffing and scheduling to meet customer demand and control operating costs.
7. Ensure operational compliance with policies, loss-prevention procedures and health & safety requirements.
8. Support promotional activity execution and adapt quickly to shifting retail priorities in a high-volume environment.

1. Minimum three years of experience in assistant store management or a similar leadership role in high-volume retail.
2. Proven ability to recruit, motivate and develop teams to exceed sales and service goals.
3. Excellent interpersonal and communication skills with a track record of delivering constructive coaching and performance management.
4. Demonstrable client-centric mindset and experience driving loyalty and personalized retail experiences.
5. Availability to work evenings, weekends and holidays as required by store operations.
6. Ability to lift up to 50 pounds, stand and walk for entire shifts, and handle/apply fragrance and cosmetic products to clients.

1. Team leadership
2. People development & coaching
3. Recruiting & onboarding
4. Client experience & loyalty programs
5. Sales performance management
6. Inventory management & merchandising
7. Visual merchandising & store standards
8. Operational compliance
9. Customer complaint resolution
10. Ability to apply cosmetic products to clients

Minimum three years of progressive retail leadership experience, preferably as an assistant store manager in a fast-paced, high-volume environment, with demonstrable results in team development and sales growth.

High school diploma or equivalent required; Bachelor’s degree in business, retail management, hospitality or a related field preferred.

Medical, dental and vision coverage; employer-paid disability and life insurance; 401(k) with 4% match; FSA and HSA options; Student Debt Retirement plan (401k match eligibility for student loan payments); paid vacation and sick leave; protected leave; training and tuition reimbursement; leadership development programs; 30% employee discount and opportunities for gratis; periodic LVMH brand flash sale discounts; 24/7 mental health (Modern Health) and financial coaching (Financial Finesse); volunteer and donation matching.

Sephora cultivates an inclusive, client-focused culture that values individuality and continuous learning. The environment emphasizes talent development, community-building within stores, and a high-energy retail experience aligned with LVMH’s standards of excellence.