Sephora Assistant Store Manager

Sephora is a leading global beauty retailer and a member of the LVMH family of maisons, recognized for its curated assortment of prestige brands, innovation in customer experience, and commitment to diversity and inclusion. The company operates a fast-paced, omnichannel retail network that emphasizes talent development and experiential merchandising.

1. Support day-to-day store operations to ensure an exceptional client experience while meeting sales and profitability objectives.
2. Coach, mentor, and develop associates through real-time feedback, performance appraisals, and tailored learning to elevate team capability and engagement.
3. Recruit, onboard, and retain diverse top talent that embodies Sephora’s service standards and brand values.
4. Ensure visual merchandising, store presentation, and operational standards comply with brand guidelines and loss-prevention policies.
5. Drive client loyalty and personalized service through active engagement with loyalty programs and clienteling techniques.
6. Optimize inventory allocation and staffing levels to respond to demand fluctuations and maximize sales opportunities.
7. Resolve client concerns professionally and efficiently to preserve satisfaction and store reputation.

1. Proven success in an assistant store manager or comparable retail leadership role within high-volume, fast-paced environments.
2. Demonstrable leadership and commercial acumen with experience recruiting, coaching, and developing front-line teams.
3. Exceptional interpersonal and communication skills, with the ability to deliver constructive feedback and foster collaboration.
4. Customer-centric mindset with a track record of driving personalized service and measurable sales growth.
5. Ability to work evenings, weekends, and holidays as required by retail operations.
6. Ability to lift up to 50 pounds, stand and walk during shifts, and handle/apply beauty products (with reasonable accommodation where appropriate).

1. Team leadership and coaching
2. Talent acquisition and onboarding
3. Clienteling and customer service
4. Visual merchandising
5. Inventory optimization
6. Sales growth and P&L awareness
7. Performance management and appraisals
8. Scheduling and workforce optimization

Demonstrated track record as an assistant store manager or senior sales leader in high-volume retail, with hands-on people management, recruiting, and measurable sales performance. Specific years of experience are not stated but a history of progressive retail leadership is expected.

High school diploma or equivalent required; college coursework or degree in business, retail management, or a related field preferred.

Medical, dental, and vision coverage; employer-paid disability and life insurance; 401(k) with 4% match; FSA and HSA options; Student Debt Retirement plan eligible for 401(k) match; paid vacation, sick leave, and protected leave; training and tuition reimbursement; leadership development; 30% employee discount, product gratis and flash sale discounts on LVMH brands; access to Modern Health and Financial Finesse (mental health and financial coaching); volunteer and donation matching.

Sephora cultivates an inclusive, performance-driven culture that celebrates diversity and personal expression. The environment prioritizes continuous learning, career progression, and a community-oriented approach to leadership and client engagement, reflecting the broader LVMH emphasis on craftsmanship and brand excellence.