Sephora Assistant Retail Academy Manager

Sephora is a global prestige beauty retailer and a member of the LVMH Group, renowned for its expansive portfolio of beauty brands and omnichannel retail experience. As an employer, Sephora emphasizes diversity, creativity and a commercial yet customer-centric culture that prioritizes talent development, innovation and a fast-paced retail environment.

1. Develop and own the Mainland China retail training strategy and annual learning plan in close partnership with retail operations to address frontline business priorities.
2. Lead end-to-end program management: conduct needs analysis, design curricula and workshops, execute rollouts in-store and in-office, and measure post-training impact.
3. Design and deliver targeted learning solutions across the leadership pipeline (Store Managers, District Managers, Operation Management Trainees) to elevate managerial capability and store performance.
4. Localize and continuously improve retail and leadership content for SEPHORA University to ensure cultural relevance and learning excellence in China.
5. Build and sustain strong cross-functional partnerships with Business Heads, Retail Leaders and office teams to ensure training initiatives are business‑relevant and supported.
6. Plan and manage assigned training projects and budgets, provide regular stakeholder updates, and track return on investment and business outcomes.
7. Capture and disseminate retail best practices across Mainland China stores to foster peer learning and continuous improvement.
8. Ensure product knowledge and learning experiences are engaging, practical and tailored to Beauty Advisors and store teams.

1. Bachelor’s degree or above in Human Resources, Business Administration or a related discipline.
2. Minimum 3 years’ experience in Learning & Development with at least 1 year in a managerial or supervisory capacity.
3. Proven experience managing the full training lifecycle: needs diagnosis, content development, rollout execution and evaluation.
4. Strong facilitation, coaching and presentation skills with the ability to engage learners at all levels.
5. Excellent stakeholder management and influencing skills, particularly with senior retail leaders and field teams.
6. Fluent in English (spoken and written).
7. Demonstrated passion for people development, ownership mentality and commercial acumen; retail or luxury industry experience strongly preferred.

1. Training needs analysis
2. Curriculum design
3. Workshop facilitation
4. Coaching and presentation
5. Stakeholder management
6. Project management
7. Budget management
8. Learner experience design

At least 3 years of hands-on Learning & Development experience, including a minimum of 1 year in a managerial role; proven track record in retail or luxury L&D preferred.

Bachelor’s degree or higher in Human Resources, Business Administration or a related discipline.

Sephora fosters an inclusive, diverse and people‑centred culture where creativity and commercial rigor coexist. The company emphasizes continuous learning, empowerment and collaboration across retail and office teams, with a strong focus on customer experience and talent development.