Rimowa Store Operations Coordinator

Frankfurt • Germany

Monday, January 6, 2025

RIMOWA, a distinguished German Maison within the LVMH Group, has been at the forefront of crafting exceptional mobility tools for over 120 years. Renowned for its dedication to luxury and functionality, RIMOWA seamlessly blends its rich heritage with innovative craftsmanship. As part of the prestigious LVMH conglomerate, RIMOWA offers a dynamic and international work environment that fosters creativity and excellence.

1. Assist the Store Manager in administrative tasks and daily operations, including opening, closing, deliveries, stock management, repairs, and back-office functions.
2. Deliver an exceptional client experience, ensuring each customer embarks on a personalized RIMOWA journey.
3. Handle special requests such as repairs, special orders, and returns.
4. Cultivate long-term relationships with clients, enhancing brand loyalty through impeccable client care and after-sales service.
5. Coordinate POS tools, manage the client database, and support administrative matters with headquarters.
6. Collaborate with team members to achieve the store's overall objectives.

1. Minimum 3 years of relevant experience in operations and administration.

1. Passion for storytelling, lifestyle, luxury, and travel.
2. Strong organizational skills with attention to detail.
3. Enthusiasm for retail and creating memorable client experiences.
4. Proactive approach to client interaction and relationship building.
5. Fluency in German and English; additional languages are advantageous.

Candidates should possess a minimum of 3 years of experience in operations and administration within a retail environment.

The position offers competitive compensation with a profit-sharing system, 30 paid vacation days, subsidized JobTicket, staff discounts on RIMOWA products, lunch tickets, and corporate benefits. Additionally, there is a company pension plan, employer-financed pension commitment, and support through the LVMH Heart Fund. Employees benefit from an international work environment and career development opportunities.

RIMOWA, as part of the LVMH Group, fosters a culture of continuous development and innovation. The company values diversity and encourages employees to pursue technical, creative, and leadership growth. The work environment is vibrant and international, offering exciting projects and personal development opportunities.