Rimowa Store Director

Milan • Italy

Thursday, February 5, 2026

RIMOWA, a distinguished German Maison under the esteemed LVMH Group, has been a pioneer in crafting exceptional mobility tools for over 120 years. Renowned for its commitment to luxury, functionality, and innovation, RIMOWA continues to set the standard in the industry. As part of the LVMH family, RIMOWA offers a dynamic and international work environment that fosters creativity and excellence.

1. Implement strategies to enhance the luxury customer experience and achieve business excellence.
2. Build, manage, and develop a high-performing team dedicated to excellence.
3. Oversee flawless store operations, collaborating closely with headquarters.
4. Ensure customer service exceeds expectations at every touchpoint.
5. Develop and maintain a loyal customer base using advanced CRM tools.
6. Strengthen relationships with VIP clients and manage PR engagements.
7. Drive sales performance, monitor KPIs, and implement strategic improvements.
8. Identify new market opportunities and collaborate with merchandising for optimal stock levels and visual standards.
9. Foster a supportive work environment through goal setting, performance feedback, and team-building activities.
10. Attract, recruit, and develop top talent in the industry.
11. Manage client care services, optimizing processes for repairs, warranties, and exchanges.
12. Ensure smooth daily operations and effective cost control.
13. Complete necessary paperwork and reporting accurately and on time.

1. Minimum 10 years of experience, preferably in luxury retail.
2. Proven track record in managing a high-traffic store as a Store Manager.
3. University degree in a related field.

1. Excellent interpersonal skills with effective verbal and written communication.
2. Strong leadership skills with experience in training and coaching team members.
3. Ability to interact with clients in a sophisticated manner.
4. Proficiency with digital tools and POS systems.
5. Excellent problem-solving skills and the ability to make sound decisions under pressure.
6. Strong organizational skills with the ability to multitask effectively.
7. A proactive and innovative approach to improving store processes and customer experiences.
8. Fluency in English and the local language; additional languages are a plus.

A minimum of 10 years' experience in luxury retail, with a proven track record in managing high-traffic stores.

University degree in a related field.

A competitive salary based on experience with an additional profit-sharing scheme.

The position offers lunch tickets, staff discounts on RIMOWA products, financial and psychological support through the LVMH Heart Fund, and a RIMOWA Essential Ambassador suitcase after 6 months on a permanent contract. Additionally, there are opportunities for individual career development and regular product and leadership training.

RIMOWA fosters a culture of luxury, excellence, and innovative thinking. As part of the LVMH Group, the company provides an international and exciting environment that values creativity and personal development.