Rimowa Retail Support Associate

Rimowa is a premium luggage Maison renowned for its aluminium and polycarbonate cases and meticulous approach to craftsmanship. As part of the LVMH group, the brand operates a global retail network that emphasizes product quality, refined client service and heritage-led design.

1. Support the Store Manager by executing daily operational tasks to maximize store productivity and performance.
2. Manage inbound and outbound shipments: monitor flows, perform box counts, validate bills of lading and promptly report discrepancies, shortages or damages.
3. Receive and process merchandise onto the selling floor; complete transfer forms and ensure accurate tracking and placement of all paid goods.
4. Prepare and execute year‑end inventory counts, including pre-count preparation and post-count reconciliation.
5. Perform basic luggage repairs using small hand tools and coordinate follow-up on client repair requests.
6. Determine appropriate shipping methods and prepare required shipping documentation.
7. Maintain stock areas, storerooms and cash wraps to company standards; ensure operational supplies are stocked and store readiness is met.
8. Assist the selling floor with product placement, stock recovery and ad hoc client support; utilize the R-client tool to contact clients about repairs or product proposals when appropriate.
9. Perform deliveries and undertake new projects or tasks as assigned by management.

1. High school diploma or equivalent.
2. Minimum 3 years of retail or retail‑operations experience; luxury retail experience preferred.
3. Detail oriented with strong organizational skills and reliable follow-through.
4. Professional verbal and written communication skills; able to liaise with clients and internal teams.
5. Practical problem‑solving ability, positive attitude and demonstrated teamwork.
6. Flexibility to work varied hours including nights, weekends and holidays.
7. Ability to lift boxes up to 25 lbs repeatedly.

1. R-client
2. Inventory control and stock reconciliation
3. Shipping documentation and carrier coordination
4. Basic luggage repair with small hand tools
5. Merchandising support and stock recovery
6. Client communication and customer service

Minimum three years of experience in retail operations, stock management or a related role; experience in luxury retail or with premium products is preferred.

High school diploma or equivalent

Rimowa’s retail culture emphasizes precision, craftsmanship and an elevated standard of client service. The workplace favors collaborative teams who combine operational discipline with a polished, client‑centric approach, reflecting the Maison’s heritage and the broader LVMH ethos.