Rimowa Regional Client Care Manager

Tokyo Japan

Tuesday, January 21, 2025

Rimowa, a distinguished name in the luxury fashion industry, is renowned for its innovative approach to travel accessories. As part of the esteemed LVMH conglomerate, Rimowa offers a dynamic and enriching work environment, fostering creativity and excellence. The brand is committed to delivering unparalleled quality and service, making it a coveted employer for those passionate about luxury and craftsmanship.

1. Lead the Client Care network in Japan, managing in-store repair networks and workshop centers, including direct reports.
2. Ensure client satisfaction by maintaining repair excellence and addressing client concerns.
3. Monitor and enhance performance through KPI analysis and continuous improvement plans.
4. Optimize costs and revenue of repairs by preparing budgets and implementing cost-reduction strategies.
5. Engage in the Client Care community by participating in projects and sharing best practices.

1. Bachelor's degree in Supply Chain, Business Administration, or related field.
2. Minimum 10 years of experience in Supply Chain and Operations.
3. Proven team management experience and strong leadership skills.
4. Client-oriented with a demonstrated ability to develop effective business relationships.

1. Structured mindset with the ability to simplify complex topics.
2. Proficiency in data analysis and MS Excel.
3. Strong communication skills in both Japanese and English.
4. Ability to manage operational details while understanding the broader business context.

A minimum of 10 years in Supply Chain and Operations, with a focus on team management and client relations.

Bachelor's degree in Supply Chain, Business Administration, or related field.

The position offers a hybrid working model, allowing for flexibility and work-life balance. Employees benefit from being part of a globally recognized luxury brand, with opportunities for professional growth and development within the LVMH group.

Rimowa fosters a culture of innovation and excellence, where creativity and collaboration are highly valued. As part of the LVMH family, the company emphasizes a commitment to quality and luxury, providing a supportive and dynamic work environment that encourages professional growth and development.