Rimowa In-Store Operations Manager

London • UK

Thursday, February 20, 2025

RIMOWA, a storied brand within the LVMH Group, has been at the forefront of redefining travel since its inception in 1898. As the first German Maison under the LVMH umbrella, RIMOWA is renowned for crafting mobility tools that seamlessly blend luxury with functionality. The brand is committed to innovation, heritage, and craftsmanship, offering discerning travelers products that are built to last a lifetime.

1. Lead the flagship store team alongside the Store Director and assume leadership in their absence.
2. Ensure efficient store operations through task delegation, cashiering, personnel management, and inventory oversight.
3. Build, manage, and develop a thriving store team.
4. Drive strategic growth by analyzing product and consumer trends, supporting sales performance, monitoring KPIs, and implementing strategies to maximize revenue and profitability.
5. Deliver an outstanding client experience, ensuring each customer embarks on a personal RIMOWA journey.
6. Manage VIP client relationships, fostering brand loyalty and promoting a strong private appointment culture.
7. Oversee all aspects of Client Care Service, adapting global strategies to ensure high-quality post-purchase customer care.
8. Collaborate with cross-functional teams to enhance customer satisfaction and contribute to RIMOWA's growth.
9. Embody RIMOWA's values, collaborate with colleagues, and uplift team spirit.

1. Minimum 5 years of experience in client care and store operations.
2. Proven experience in people management and driving personal growth within a team.
3. Strong leadership skills with experience in training and coaching team members.
4. Proficiency in English; additional languages are advantageous.

1. Passion for storytelling, lifestyle, luxury, and travel.
2. Excellent interpersonal skills, excelling in interactions with team members and clientele.
3. Enthusiasm for retail and delivering memorable client experiences.
4. Keen eye for visual details and achieving team objectives.
5. Proactive approach to clientele and building long-term relationships.
6. Proficiency with digital tools and POS systems.

Minimum 5 years of experience in client care and store operations, preferably within the luxury sector.

RIMOWA offers a dynamic environment with diverse development opportunities within the LVMH Group, fostering ambitions and visions for the future.

RIMOWA, as part of the LVMH Group, cultivates a culture of innovation, quality, and timeless design. The company values resilience, collaboration, and a commitment to excellence, providing a platform for personal and professional growth.