Rimowa

Client Care/Product-Repair Specialist

RIMOWA, the first German Maison of the LVMH group, has been creating iconic travel luggage and accessories for over 125 years. The brand combines luxury with functionality, offering a perfect blend of tradition and innovation. RIMOWA is committed to excellence in execution, durability, and quality, with a strong focus on sustainable customer and employee relationships. Diversity and inclusion are integral to the company's culture, contributing to its long-term success.

1. Accept and evaluate suitcase repairs, performing repairs on-site in the store's workshop.
2. Use the repair management system for organizing repairs and ordering spare parts.
3. Communicate with the central Client Care Center in Cologne for extensive repairs.
4. Organize the in-store workshop, including maintenance of machines and tools.
5. Support sales when needed.

1. Interest in high-quality products that combine tradition, craftsmanship, innovation, and functional design.

1. Craftsmanship skills.
2. Organized and structured.
3. Team-oriented.

Experience in retail or a strong interest in providing a luxury customer experience.

A competitive salary based on experience.

30 days of annual leave (full-time).Subsidized JobTicket.Meal tickets.Company pension scheme.Employee discount on RIMOWA products and other LVMH Family & Friends offers.Corporate benefits.Regular product training to enhance knowledge in the luxury segment.

RIMOWA promotes an inclusive and diverse culture, valuing talents with different backgrounds, skills, and abilities. The company is located in Berlin, Germany, and offers a dynamic and friendly work environment.