Rimowa Client Care and Product Repair Specialist

Berlin • Germany

Monday, December 16, 2024

RIMOWA, a distinguished member of the LVMH Group, is renowned for its iconic travel luggage and accessories that epitomize luxury and functionality. With a heritage spanning over 125 years, RIMOWA combines tradition with innovation, setting new standards in the travel industry. The brand is committed to excellence in execution, durability, and quality, fostering sustainable relationships with both customers and employees. As part of the LVMH conglomerate, RIMOWA offers unparalleled opportunities for growth and development within the luxury sector.

1. Evaluate and perform luggage repairs on-site in the store's dedicated workshop.
2. Utilize the repair management system for organizing repairs and ordering spare parts.
3. Coordinate with the central Client Care Center in Cologne for extensive repairs.
4. Maintain the workshop, including machine and tool upkeep.
5. Assist in sales as needed.

1. Proficiency in craftsmanship and repair work.
2. Strong organizational and teamwork skills.
3. Interest in high-end products that blend tradition, craftsmanship, and innovative design.
4. Experience in retail or a passion for delivering a luxury customer experience.

1. Craftsmanship
2. Organizational skills
3. Team collaboration
4. Customer service
5. Attention to detail

Experience in retail or related fields is preferred, with a focus on delivering luxury customer service.

Competitive salary based on experience.

The position offers 30 days of annual leave, subsidized public transport tickets, meal vouchers, a company pension plan, employee discounts on RIMOWA and LVMH products, and access to corporate benefits. Regular product training is provided to enhance expertise in the luxury segment.

RIMOWA fosters an inclusive and diverse culture, valuing the unique perspectives and skills of its global team. Diversity is seen as a key driver of the company's growth and success, reflecting the broad customer base it serves.