Rimowa Client Care Technician

New York • USA

Friday, February 13, 2026

RIMOWA, a distinguished German Maison under the LVMH Group, stands as a global lifestyle brand committed to crafting essential travel tools that blend luxury with functionality. With over 125 years of heritage, RIMOWA is renowned for its innovative design and craftsmanship, creating products that are built to endure a lifetime of journeys.

1. Inspect used and returned products to assess repair needs.
2. Repair or replace defective components using appropriate tools.
3. Test and adjust repaired products to ensure proper functionality.
4. Estimate repair costs, including labor and materials.
5. Inspect new products for defects or shipping damage and communicate findings.
6. Operate computerized inventory systems for tracking and ordering.
7. Assist in training CC Technician Trainees and store employees.
8. Load, unload, and move materials manually or with equipment.
9. Perform material handling activities such as counting, weighing, and sorting.
10. Ensure compliance with OSHA regulations for safe working conditions.
11. Maintain cleanliness of work areas and equipment.

1. Minimum of two years' experience in a manufacturing or technical environment.
2. High School diploma or equivalent education required.
3. Mechanical background with hand and power tools is essential.
4. Experience as a machine operator or assembler in manufacturing preferred.
5. Experience in luggage repair is required.

1. Attention to detail and quality.
2. Ability to work independently.
3. Manual dexterity and hand-eye coordination.
4. Problem-solving and decision-making skills.
5. Strong communication skills.

Minimum of three years in a relevant field, with hands-on experience using small hand tools and working within product repairs, particularly luggage.

High School diploma or equivalent.

Competitive benefits package including opportunities for continuous learning and career advancement within the LVMH Group.

RIMOWA fosters a culture of innovation and excellence, where craftsmanship meets modern design. As part of the LVMH Group, employees are encouraged to pursue continuous learning and career growth, contributing to a dynamic and collaborative work environment.