Rimowa Client Care Quality Manager

Cologne Germany

Monday, January 20, 2025

RIMOWA, the esteemed German Maison within the LVMH Group, stands as a beacon of luxury and innovation in the global lifestyle sector. With a legacy spanning over 125 years, RIMOWA is renowned for crafting essential travel tools that marry functionality with opulence, tradition with modernity, and artisanal craftsmanship with cutting-edge design. As part of the illustrious LVMH conglomerate, RIMOWA offers unparalleled opportunities for professional growth and development within a prestigious international environment.

1. Lead the monthly quality cycle in collaboration with Global Quality and Product Development Teams.
2. Assess and prioritize actions to enhance product and process quality.
3. Communicate outcomes of the monthly quality cycle to store teams and technicians.
4. Develop, improve, and disseminate repair instructions and quality control processes across Retail, Customer Services, and Client Care communities.
5. Conduct quantitative analyses on product performance to identify trends and areas for improvement.
6. Facilitate qualitative feedback loops with store teams and technicians to refine repair processes and product design.
7. Consolidate quantitative data and qualitative feedback into a comprehensive monthly quality report.

1. Bachelor’s degree in Quality Management, Engineering, Business Administration, or a related field.
2. Minimum of 5 years of relevant work experience.

1. Outstanding customer orientation and networking skills.
2. Commitment to providing excellent service.
3. Proven ability to identify issues and implement continuous improvement measures.
4. Strong organizational and time management skills.
5. Excellent verbal and written communication skills.
6. Analytical and performance-driven approach.
7. Proficiency in data analysis and MS Excel; experience in RMS preferred.
8. Fluency in English; German skills are advantageous.

A minimum of 5 years of relevant work experience in Quality Management, Engineering, Business Administration, or a related field is required.

Bachelor’s degree in Quality Management, Engineering, Business Administration, or a related field.

The position offers 30 days of paid vacation annually, flexible working hours with a hybrid model, and a RIMOWA Essential Cabin suitcase as a gift post-probation. Employees enjoy corporate benefits, a 30% discount on RIMOWA products, a company pension scheme with substantial employer contributions, and access to a great canteen with freshly cooked meals. Additional perks include free employee parking, subsidized public transportation tickets, and job bike options. The role also provides international exposure and development opportunities within the LVMH Group.

RIMOWA celebrates an inclusive and diverse culture, recognizing that a variety of backgrounds, skills, and capabilities are essential for business success. The company values diversity as a key enabler for growth, ensuring that its workforce reflects the broad consumer base it serves. This commitment to inclusivity is woven into the fabric of RIMOWA's corporate ethos.