Rimowa Client Care and Product Repair Specialist

Frankfurt am Main • Germany

Monday, January 20, 2025

RIMOWA, a distinguished member of the LVMH Group, stands as a beacon of luxury and innovation in the realm of travel accessories. With a legacy spanning over 125 years, RIMOWA has consistently set the benchmark for excellence, merging tradition with cutting-edge design. As part of the prestigious LVMH family, RIMOWA offers unparalleled opportunities for growth and development within a global network of luxury brands.

1. Evaluate and execute luggage repairs on-site in the store's dedicated workshop.
2. Utilize the Repair Management System for organizing repairs and ordering spare parts.
3. Coordinate with the central Client Care Center in Cologne for extensive repair needs.
4. Maintain the workshop, ensuring machinery and tools are in optimal condition.
5. Assist in sales activities as needed.

1. Proficiency in craftsmanship and repair techniques.
2. Strong organizational and teamwork capabilities.
3. Interest in high-quality products that blend tradition, craftsmanship, innovation, and functional design.
4. Experience in retail or a passion for delivering luxury customer experiences.

1. Technical repair skills
2. Organizational proficiency
3. Team collaboration
4. Customer service excellence

Entry-level experience in retail or related fields, with a focus on luxury customer service.

The position offers a competitive salary, 30 days of annual leave, subsidized transportation tickets, lunch vouchers, a corporate iPhone, and access to regular product training. Employees also enjoy a pension plan, discounts on RIMOWA products, and other LVMH family benefits.

RIMOWA fosters an inclusive and diverse workplace culture, recognizing that a variety of perspectives and backgrounds is essential for success. The company is committed to nurturing talent and providing a supportive environment where employees can thrive and contribute to the brand's legacy of excellence.