Rimowa Client Advisor

RIMOWA, a distinguished German Maison within the esteemed LVMH Group, has been at the forefront of crafting sophisticated mobility solutions for over 120 years. Known for its commitment to luxury, functionality, and innovation, RIMOWA seamlessly blends heritage craftsmanship with modern design. As part of the LVMH conglomerate, RIMOWA offers unparalleled opportunities for professional growth within a global network of luxury brands.

1. Strengthen and build customer relationships through first-class consultations.
2. Serve as a professional point of contact for all after-sales topics, ensuring continued customer engagement.
3. Manage the processing of repairs, from acceptance to communication with the technical team, ensuring high-quality standards are met.

1. Minimum of 3 years of relevant experience in luxury retail or a similar field.

1. Strong customer focus with an intuitive sense for luxury.
2. Excellent communication and interpersonal skills.
3. Ability to manage CRM goals and perform small on-site repairs.

Minimum 3 years of relevant experience in luxury retail or a similar field.

Competitive and attractive compensation with additional profit-sharing system.

Staff discount on RIMOWA products, regular LVMH Family & Friend offers, lunch tickets, employer-financed pension commitment, financial and psychological support through the LVMH Heart Fund.

RIMOWA fosters an international and dynamic environment, encouraging innovation and personal growth. As part of the LVMH Group, employees are offered exciting projects and individual career development opportunities within a supportive and prestigious network.