Rimowa

Client Advisor

RIMOWA, the first German Maison of the LVMH Group, has been creating thoughtful mobility tools for discerning travelers for over 120 years. The brand is dedicated to developing unique products that balance luxury and functionality, highlighting its century-old heritage, craftsmanship, and commitment to innovation.

1. Strengthen and build customer relationships through first-class consultations.
2. Achieve individual CRM goals and participate in extensive product and repair training.
3. Handle customer interactions from consultation to sales and small repairs on site.
4. Serve as a professional point of contact for all after-sales topics.
5. Ensure first-class processing of repairs, from acceptance to communication with the technical team and return to customers.

1. Experience in the luxury sector is preferred, but new starters are welcome.

1. Fluent in German and English; additional language skills are ideal.
2. Passionate about client-telling and enhancing the customer experience.

Experience in the luxury sector is preferred, but new starters are welcome.

Competitive salary based on experience.Staff discount on RIMOWA products and other LVMH Family & Friends offers.Company iPhone and a RIMOWA suitcase after passing the probationary period for unlimited contracts.Regular product training to expand knowledge in the luxury segment.

RIMOWA celebrates an inclusive and diverse culture, viewing diversity as a key enabler for business growth. The company offers a wide range of development opportunities and values diverse talent with various backgrounds, skills, and capabilities.