Rimowa Client Advisor

Munich • Germany

Sunday, December 8, 2024

RIMOWA, a distinguished member of the LVMH Group, stands as the first German Maison within this prestigious conglomerate. With a legacy spanning over 120 years, RIMOWA is renowned for crafting sophisticated mobility solutions that seamlessly blend luxury with functionality. The brand is committed to innovation and excellence, reflecting a rich heritage and dedication to superior craftsmanship.

1. Enhance customer relationships through exceptional consultations.
2. Achieve individual CRM objectives and demonstrate proficiency in product and repair training.
3. Manage customer interactions from consultation to sales and minor on-site repairs.
4. Serve as a professional point of contact for after-sales inquiries.
5. Oversee the repair process, ensuring quality standards are met from acceptance to communication with the technical team and return to customers.

1. Experience in the luxury sector is preferred, but newcomers are welcome.

1. Fluency in German and English; additional language skills are advantageous.
2. Strong customer service orientation and passion for consulting.

Entry-level experience in the luxury sector is preferred, though not mandatory.

Competitive compensation with a profit-sharing system.

Includes a subsidized JobTicket, staff discounts on RIMOWA products, corporate benefits, a company pension plan, and support through the LVMH Heart Fund.

RIMOWA and the LVMH Group celebrate an inclusive and diverse culture, recognizing that diverse talent and perspectives are essential for business growth. The company fosters an environment where employees can develop both technically and creatively, with opportunities for career advancement within the group.