Rimowa Client Advisor

Milan • Italy

Monday, February 23, 2026

RIMOWA, a distinguished member of the LVMH Group, is renowned for its innovative approach to luxury travel goods. As the first German Maison within the LVMH conglomerate, RIMOWA has been crafting premium mobility solutions for over 120 years. The brand is celebrated for its commitment to quality, craftsmanship, and innovation, offering products that seamlessly blend luxury with functionality. RIMOWA values diversity and inclusivity, recognizing these as pivotal to its success and growth in the global market.

1. Strengthen and build customer relationships through first-class consultations.
2. Achieve individual CRM goals and excel in customer interactions, including consultations, sales, and minor repairs.
3. Serve as a professional point of contact for after-sales inquiries, ensuring continued customer engagement.
4. Manage the repair process, from acceptance to communication with the technical team, ensuring quality standards are met.

1. Experience in the luxury sector is preferred, but new starters are welcome.
2. Fluency in Italian and English; additional language skills are advantageous.

1. Strong customer focus and an intuitive sense for luxury.
2. Passion for consulting and enhancing the customer experience.

Minimum of 3 years of experience, preferably in the luxury sector.

Competitive and attractive compensation with an additional profit-sharing system.

Staff discount on RIMOWA products, lunch tickets, and career development opportunities within the LVMH Group.

RIMOWA fosters an inclusive and diverse culture, integral to its identity and success. The company values diverse talent and perspectives, which are seen as key enablers of business growth. Employees are encouraged to develop both technically and creatively, with opportunities for career advancement within the LVMH Group.