Rimowa Client Advisor

RIMOWA, a prestigious German Maison within the LVMH Group, has been at the forefront of crafting sophisticated mobility solutions for discerning travelers for over 120 years. Known for its commitment to luxury, functionality, and innovation, RIMOWA prides itself on its heritage and craftsmanship. As part of the LVMH conglomerate, RIMOWA benefits from a rich tradition of excellence and a global presence, offering employees the opportunity to work within a dynamic and diverse environment.

1. Enhance customer relationships through first-class consultations and service.
2. Achieve individual CRM goals and demonstrate expertise in product knowledge and repairs.
3. Serve as a professional point of contact for after-sales support.
4. Ensure high-quality standards in product repairs and customer service processes.

1. Experience in the luxury sector is preferred, but new starters are welcome.
2. Fluency in Italian and English; additional language skills are advantageous.

1. Strong customer service and consultation skills.
2. Excellent communication and interpersonal abilities.
3. Ability to manage after-sales processes effectively.

A minimum of three years of experience in a related field is preferred, though newcomers to the luxury sector are also encouraged to apply.

Competitive compensation with a profit-sharing system.

Staff discounts on RIMOWA products, lunch tickets, and career development opportunities within the LVMH Group.

RIMOWA fosters an inclusive and diverse culture, recognizing that a variety of backgrounds and perspectives are key to business growth. The company values innovation and resilience, offering a supportive environment for career advancement and personal development.