Rimowa Client Advisor

Hamburg • Germany

Tuesday, December 10, 2024

RIMOWA, a distinguished member of the LVMH Group, is renowned for its pioneering spirit in crafting sophisticated mobility solutions for discerning travelers. With over 120 years of heritage, RIMOWA stands as the first German Maison within the LVMH portfolio, committed to merging luxury with functionality while honoring its legacy of craftsmanship and innovation.

1. Enhance and expand customer relationships through exceptional consultations.
2. Excel in customer interactions by achieving individual CRM targets and applying extensive product and repair training.
3. Serve as a professional point of contact for all after-sales inquiries, maintaining customer connections beyond the initial purchase.
4. Ensure high-quality repair processes, from acceptance to communication with technical teams and return to customers.

1. Fluency in German and English; additional languages are advantageous.
2. Passion for customer experience and consultation.

1. Strong interpersonal and communication skills.
2. Customer-oriented mindset with an intuitive understanding of luxury.
3. Ability to manage after-sales processes efficiently.

Open to both experienced individuals in the luxury sector and newcomers eager to learn.

Subsidized JobTicket ("DeutschlandTicket"), employee discounts on RIMOWA products, regular LVMH Family & Friend offers, corporate benefits for sports, lifestyle, and fashion, employer-funded pension plan for death or disability, international work environment, exciting projects, personal development opportunities, family support services, and financial and psychological assistance through the LVMH Heart Fund.

RIMOWA celebrates an inclusive and diverse culture, integral to its DNA. The company thrives on diverse talents across its global operations, reflecting its broad customer base and viewing diversity as a critical growth driver.