Rimowa Client Advisor

RIMOWA, the first German Maison of the LVMH group, has been developing thoughtful mobility tools for discerning travelers worldwide for over 120 years. The brand is dedicated to creating unique products that balance luxury and functionality while highlighting its heritage, craftsmanship, and commitment to innovation.

1. Strengthen and expand customer relationships through excellent consultations.
2. Achieve individual CRM goals and excel in customer interactions, including consultations, sales, and minor on-site repairs.
3. Serve as a professional contact for all after-sales topics.
4. Ensure high-quality repair processes from acceptance to communication with the technical team and return to customers.

1. Experience in the luxury sector is preferred but not required.
2. Fluency in German and English, with additional language skills being advantageous.

1. Customer-oriented with an intuitive sense for luxury.
2. Passionate about providing excellent customer experiences.

Beginner

Subsidized JobTicket ('DeutschlandTicket').Employee discount on RIMOWA products and regular LVMH Family & Friend offers.Corporate benefits for sports, lifestyle, fashion, etc.Employer-funded pension plan for death or disability.International and exciting environment within the LVMH group.Exciting projects and individual development opportunities.Personal support for family life through Voiio family service.Financial and psychological support through the LVMH Heart Fund.

RIMOWA celebrates an inclusive and diverse culture, which is central to its DNA. The company values diverse talents with different backgrounds, skills, and abilities in every country it operates, reflecting its broad customer base. Located in Hamburg, the workplace offers a dynamic and international environment.