Rimowa Client Advisor

RIMOWA, a prestigious German Maison within the LVMH Group, is renowned for crafting sophisticated mobility solutions for discerning travelers. With over 120 years of heritage, RIMOWA seamlessly blends luxury with functionality, emphasizing innovation and craftsmanship. As part of the LVMH conglomerate, RIMOWA offers unparalleled opportunities for professional growth and development within the luxury fashion sector.

1. Enhance customer relationships through exceptional consultations, embodying an outgoing and luxury-focused demeanor.
2. Serve as a professional point of contact for after-sales services, ensuring continuous customer engagement.
3. Oversee the repair process, maintaining high standards from acceptance to communication with technical teams and return to customers.

1. Minimum of 3 years of experience in a customer-facing role within the luxury sector.

1. Strong customer service orientation with an intuitive understanding of luxury.
2. Proficiency in CRM systems and customer relationship management.
3. Ability to perform minor repairs and manage after-sales processes.

Minimum 3 years of experience in a customer-facing role within the luxury sector.

Competitive compensation with an additional profit-sharing system.

The role offers 30 paid vacation days annually, a subsidized JobTicket, staff discounts on RIMOWA products, lunch tickets, and an Urban Sports membership. Additional benefits include corporate discounts, a company pension plan, and support through the LVMH Heart Fund.

RIMOWA fosters an international and dynamic work environment within the LVMH Group, encouraging innovation and personal growth. The company values resilience and longevity, mirroring the qualities of its products, and supports employees with career development opportunities and personal support services.