Rimowa Client Advisor

RIMOWA, a distinguished German Maison within the LVMH Group, is renowned for crafting premium mobility tools for discerning travelers worldwide. With over 120 years of heritage, RIMOWA seamlessly blends luxury with functionality, emphasizing craftsmanship and innovation. As part of the prestigious LVMH conglomerate, RIMOWA offers unparalleled opportunities for career growth and development within the luxury fashion industry.

1. Enhance customer relationships through first-class consultations and service.
2. Serve as a professional point of contact for after-sales inquiries, ensuring customer satisfaction beyond the initial purchase.
3. Manage the repair process, coordinating with technical teams to maintain high-quality standards.
4. Achieve individual CRM goals and excel in customer interactions, from consultation to sales and minor on-site repairs.

1. Minimum of 3 years of relevant experience in luxury retail or a similar customer-focused environment.

1. Strong customer service orientation with an intuitive understanding of luxury.
2. Excellent communication and interpersonal skills.
3. Ability to manage after-sales processes and coordinate repairs effectively.
4. Proficiency in CRM systems and sales techniques.

A minimum of three years of experience in luxury retail or a comparable customer-centric role is required.

Competitive salary with an additional profit-sharing system.

Subsidized JobTicket, staff discounts on RIMOWA products, lunch tickets, free or subsidized Urban Sports membership, corporate benefits, company pension plan, employer-financed pension commitment, international work environment, career development opportunities, family support services, and financial and psychological support through the LVMH Heart Fund.

RIMOWA fosters a dynamic and innovative workplace culture, encouraging personal and professional growth. As part of the LVMH Group, employees benefit from a collaborative and international environment that values creativity, craftsmanship, and continuous development.