Rimowa Client Advisor

RIMOWA, a prestigious German Maison under the LVMH Group, has been at the forefront of crafting premium mobility tools for over 120 years. Known for its commitment to luxury and functionality, RIMOWA offers a unique blend of heritage craftsmanship and innovative design. As part of the LVMH Group, RIMOWA provides a dynamic environment that fosters professional growth and development across various disciplines.

1. Strengthen and build customer relationships through first-class consultations.
2. Serve as a professional point of contact for all after-sales topics.
3. Ensure high-quality processing of repairs, from acceptance to communication with the technical team and return to customers.

1. Minimum of 3 years of relevant experience in luxury retail or customer service.

1. Strong customer focus and outgoing personality.
2. Intuitive understanding of luxury products and services.
3. Proficiency in CRM and after-sales processes.

Minimum 3 years of relevant experience in luxury retail or customer service is required.

Competitive and attractive compensation with additional profit-sharing system.

30 paid vacation days per year, subsidized JobTicket, staff discount on RIMOWA products, lunch tickets, free or subsidized Urban Sports membership, corporate benefits, company pension plan, employer-financed pension commitment, international environment within LVMH Group, career development opportunities, personal family support via Voiio services, financial and psychological support through LVMH Heart Fund.

RIMOWA fosters a culture of innovation and excellence, deeply rooted in its century-old heritage. The company values resilience, ambition, and the pursuit of excellence, offering a supportive environment that encourages personal and professional growth. As part of the LVMH Group, RIMOWA provides a collaborative and dynamic workplace where diverse talents thrive.