Rimowa Client Advisor

RIMOWA is a German luxury luggage Maison renowned for precision engineering, iconic aluminum and polycarbonate trunks, and craftsmanship. As part of the LVMH group, the brand combines a strong heritage and technical expertise with a global luxury retail network, placing premium emphasis on client service, product innovation and boutique experience.

1. Achieve and exceed individual sales targets through proactive prospecting and clienteling.
2. Build and maintain an active client book, cultivating new and existing relationships to drive repeat business.
3. Deliver expert product education and brand storytelling, communicating RIMOWA history, materials and product features.
4. Provide exceptional customer service: follow up on purchases, repairs and client inquiries promptly and professionally.
5. Support the store team to meet collective sales objectives and maintain a collaborative, service-focused environment.
6. Operate store POS, open/close registers, process payments and returns, and ensure accurate transaction handling.
7. Perform inventory counts, adhere to company loss-prevention policies and support stock management procedures.
8. Execute and maintain store visual merchandising standards and overall store readiness, including housekeeping duties.

1. High school diploma or equivalent.
2. Minimum 3 years of client-facing sales experience; luxury retail experience strongly preferred.
3. Proven ability to develop and maintain a client book; experience in prospecting and relationship management.
4. Professional presentation and excellent verbal and written communication skills.
5. Strong problem-solving aptitude, a positive attitude and the ability to work as part of a team.
6. Availability to work varied hours, including nights, weekends and holidays.
7. Ability to lift and handle boxes up to 20 lbs repeatedly.
8. Knowledge of fashion and design trends and a demonstrated affinity for travel preferred.

1. POS system
2. Clienteling / CRM
3. Inventory counts
4. Visual merchandising
5. Loss prevention procedures
6. Cash handling and register operations
7. Product knowledge (luxury luggage)
8. Customer relationship management

Minimum 3 years of client-facing sales experience; luxury retail experience preferred, with demonstrated success building and managing a client book.

High school diploma or equivalent.

RIMOWA boutiques prize meticulous service, product expertise and polished presentation in a collaborative, client-centric environment. As part of the LVMH group, employees engage with a heritage-driven brand that pairs technical craftsmanship with global retail standards and a focus on delivering elevated experiences to discerning clientele.