Rimowa Client Advisor

RIMOWA, a distinguished German Maison within the LVMH Group, has been at the forefront of crafting exceptional mobility tools for over 120 years. Renowned for its commitment to luxury and functionality, RIMOWA seamlessly blends heritage craftsmanship with innovative design. As part of the prestigious LVMH conglomerate, RIMOWA offers unparalleled opportunities for professional growth within a dynamic and international environment.

1. Strengthen and build customer relationships through first-class consultations.
2. Serve as a professional point of contact for all after-sales topics, ensuring continued customer engagement.
3. Manage the repair process, maintaining high-quality standards from acceptance to communication with the technical team and return to customers.

1. Experience in the luxury sector is preferred, but newcomers are welcome.

1. Fluency in English; additional language skills are advantageous.
2. Passion for selling luxury products and enhancing the customer experience.

Minimum of 3 years of experience is required.

A competitive salary based on experience, with additional profit sharing and bonus scheme.

Staff discount on RIMOWA products, regular LVMH Family & Friends offers, financial and psychological support through the LVMH Heart Fund, and individual career development opportunities.

RIMOWA fosters a culture of innovation and excellence, encouraging employees to develop both technically and creatively. As part of the LVMH Group, the company offers a supportive and dynamic work environment that values ambition and vision.