Richemont Workplace Experience Manager

Tokyo • Japan

Monday, September 22, 2025

Richemont, a distinguished leader in the luxury goods sector, encompasses a portfolio of renowned Maisons specializing in jewelry, watches, and premium accessories. As an employer, Richemont is committed to fostering an environment of excellence, innovation, and collaboration, ensuring that its employees are empowered and inspired. The company values diversity and inclusivity, offering a dynamic workplace where talent is nurtured and professional growth is encouraged.

1. Oversee the management of front-of-house teams, ensuring exceptional visitor experiences and adherence to Group standards.
2. Develop and implement standard operating procedures for reception and workplace services.
3. Promote and maintain hoteling standards, supporting an agile and hybrid workplace environment.
4. Manage coworking spaces and meeting room logistics, ensuring seamless operations and high-quality service delivery.
5. Coordinate with internal and external stakeholders for on-site events and community engagement activities.
6. Oversee catering services, ensuring quality and variety in food offerings.
7. Administer concierge and on-site services, including mail room and cafeteria operations.
8. Implement and monitor environmental initiatives in alignment with the Group's CSR policies.
9. Lead and mentor a high-performing team, fostering a culture of open communication and continuous improvement.
10. Collaborate with regional and Group stakeholders to align workplace strategies and initiatives.

1. Tertiary qualification in Hospitality or Tourism Management, or a related field.
2. Minimum of 8 years of experience in a regional or multi-office workplace experience or hospitality management role.
3. Proven track record in managing workplace operations and employee experience programs.

1. Strong negotiation and vendor management skills.
2. Excellent verbal and written communication skills in English.
3. Proficient problem-solving abilities and adaptability.
4. Service-oriented mindset with strong interpersonal skills.
5. Effective time management and organizational skills.
6. Project management experience and analytical skills.
7. High emotional intelligence and resilience under pressure.

A minimum of 8 years in a similar role, managing workplace operations and employee experience programs, with a proven track record of success.

Tertiary qualification in Hospitality or Tourism Management, or related field.

Richemont offers a comprehensive benefits package, including health and wellness programs, professional development opportunities, and a supportive work environment that values work-life balance.

Richemont prides itself on cultivating a culture of excellence and innovation, where employees are encouraged to collaborate and contribute to the company's legacy of luxury and craftsmanship. The workplace is characterized by its commitment to diversity, inclusivity, and the professional growth of its team members.