Richemont Technical Supervisor — Watches (Dismantling / TQC / RDC)

Richemont is a global luxury goods holding company with a portfolio of distinguished maisons in watchmaking, jewellery and accessories. As an employer it is recognised for sustaining artisanal craftsmanship alongside industrial excellence, investing in technical training, and operating within rigorous quality and compliance frameworks across regional service centres and distribution operations.

1. Lead and supervise daily dismantling and technical repair operations for wristwatches at the regional technical/RDC facility, ensuring throughput targets and turnaround SLAs are met.
2. Oversee Technical Quality Control (TQC) processes: perform and validate inspections, final controls and timing adjustments prior to return to clients or redistribution.
3. Assign workload, coach and mentor watchmakers and technical staff; conduct skills assessments, training and performance reviews to raise technical standards.
4. Implement and monitor standard operating procedures for dismantling, parts handling, reassembly and documentation to ensure compliance with maison technical specifications.
5. Coordinate spare-parts provisioning and inventory controls with RDC/logistics teams to minimise repair delays and parts obsolescence.
6. Investigate technical failures and non-conformances; lead root-cause analyses and corrective action plans in collaboration with quality and engineering functions.
7. Maintain accurate service records and production KPIs; prepare regular operational and quality reports for regional management.

1. Certified watchmaker qualification (WOSTEP, AWCI or equivalent) or technical diploma in horology/mechatronics.
2. Demonstrable supervisory experience in a watch service centre, technical atelier or RDC environment.
3. Deep knowledge of manual and automatic calibres, movement diagnostics and dismantling/reassembly techniques.
4. Proven experience with quality-control regimes and corrective action processes in a high-precision manufacturing or service environment.
5. Strong manual dexterity, attention to detail and an ability to manage multiple workflows under time constraints.

1. WOSTEP (or equivalent) watchmaking skills
2. Movement diagnostics and timing adjustments (timegrapher use)
3. Dismantling and reassembly of mechanical calibres
4. Technical Quality Control (TQC) processes
5. Root cause analysis and corrective actions
6. Inventory/parts coordination for RDC operations
7. Team leadership and training

Several years of hands-on watchmaking experience with at least 2–3 years in a supervisory or lead technician role within a service centre, authorised repair facility or distribution centre handling luxury watch brands.

Diploma or certification in watchmaking/horology or an equivalent technical qualification (e.g., mechatronics or precision engineering).

Richemont cultivates a culture that balances artisanal heritage with operational rigour: teams are expected to uphold meticulous standards while continuously developing technical expertise. The workplace emphasises collaborative problem-solving, ongoing training and respect for craftsmanship across global service and distribution networks.