Richemont Senior Retail Manager

Richemont is a leading luxury goods group comprising several prestigious maisons across jewellery, watches, leather goods and accessories. As an employer it emphasises craftsmanship, client-centred service, long-term brand stewardship and cross-house collaboration, offering career paths that balance commercial rigour with respect for heritage and creativity.

1. Lead day-to-day boutique operations to deliver exceptional client experiences aligned with brand standards.
2. Set, monitor and achieve sales targets and KPIs; analyse performance and implement corrective actions to maximise revenue and margin.
3. Coach, develop and inspire the sales team through targeted training, performance management and career development.
4. Oversee visual merchandising and product presentation to ensure consistency with global directives and seasonal campaigns.
5. Manage inventory, stock replenishment and stock accuracy procedures to minimise shrinkage and optimise sell-through.
6. Own boutique administrative duties including rostering, payroll oversight, compliance with local regulations and reporting to regional management.
7. Build and maintain high-value client relationships through proactive clienteling and local market penetration strategies.
8. Coordinate with regional and central teams (marketing, CRM, logistics) to execute launches, events and promotional activities.

1. Proven track record in luxury retail with demonstrable sales leadership and team development experience.
2. Strong commercial acumen with experience managing budgets, P&L or sales targets.
3. Excellent interpersonal and communication skills; ability to cultivate high-value client relationships.
4. Resilient, decisive leader with high standards for service quality and visual merchandising execution.
5. Flexible availability to work retail hours, weekends and peak seasonal periods.

1. Clienteling
2. Visual merchandising
3. KPI monitoring and sales forecasting
4. P&L awareness and commercial planning
5. Talent development and performance management
6. Inventory control and loss prevention
7. POS and CRM systems
8. Microsoft Office (Excel, Word, Outlook)

Minimum of five years' experience in luxury retail, with at least two years in a managerial role responsible for a boutique or team; proven record of achieving sales targets and driving team performance.

Bachelor’s degree or equivalent in Business, Hospitality, Fashion or a related discipline preferred.

Richemont’s culture blends respect for artisanal heritage with commercial discipline. The group values excellence in client service, collaborative cross-maison initiatives and long-term talent development, promoting a professional environment where craftsmanship and innovation coexist.