Richemont Sales Experience Manager

Richemont is a Switzerland-based luxury goods group that houses a portfolio of prestigious maisons across jewellery, watches, leather goods and writing instruments. Renowned for stewardship of heritage brands and dedication to craftsmanship, Richemont operates through a network of boutiques and global retail operations, balancing commercial rigour with a maison-driven focus on quality and client relationships.

1. Lead and coach the boutique sales team to achieve sales targets, KPIs and client retention objectives.
2. Own the in-store client experience strategy, including VIP clienteling, appointment management and personalised service protocols.
3. Translate brand visual merchandising standards into the boutique, ensuring product presentation and store layout reflect maison guidelines.
4. Manage daily store operations: staffing, opening/closing procedures, stock integrity, loss prevention and POS/CRM workflows.
5. Plan and execute boutique events, trunk shows and client activations in coordination with marketing and regional teams.
6. Analyse sales performance and client data to produce actionable insights and forecasts; implement corrective plans when necessary.
7. Act as the boutique ambassador for brand standards, training initiatives and cross-functional projects with regional management.

1. Proven leadership ability with experience recruiting, developing and motivating sales advisors in a luxury retail environment.
2. Exceptional interpersonal and presentation skills with a customer-first mindset and meticulous attention to service detail.
3. Strong commercial acumen and comfort with targets, KPI tracking and basic P&L awareness.
4. Availability to work flexible hours including evenings and weekends as required by boutique activity.
5. Legal authorization to work in the United States.

1. Clienteling and VIP client management
2. Luxury sales techniques and upselling
3. Team leadership and coaching
4. Visual merchandising implementation
5. Inventory management and loss prevention
6. Sales analysis, forecasting and KPI management
7. Event planning and in-store activations
8. POS systems and CRM workflows

Minimum five years of progressive luxury retail experience, including at least two years in a supervisory or managerial role with demonstrable results in sales growth, client acquisition/retention and team development.

High school diploma or equivalent required; bachelor's degree in business, hospitality, fashion or a related field preferred.

Richemont cultivates a culture rooted in respect for craftsmanship and maison heritage, where commercial discipline supports creative excellence. Employees operate in collaborative, cross-disciplinary teams that prioritise client relationships, artisanal quality and long-term brand stewardship.