Richemont Sales Associate

Chloé is a Parisian maison known for its modern, feminine ready-to-wear and leather goods. As part of the Richemont Group, the brand benefits from the structure and resources of a leading Swiss luxury-holding company while maintaining a boutique, design-led identity focused on craftsmanship and creative direction.

1. Deliver elevated, personalised client service and build long-term client relationships through proactive clienteling and follow-up.
2. Achieve and exceed individual and boutique sales targets and KPI metrics.
3. Demonstrate deep product knowledge across ready-to-wear, leather goods and accessories; translate product features into compelling client recommendations.
4. Execute daily boutique operations including point-of-sale transactions, cash handling, stock replenishment and receiving.
5. Maintain visual merchandising standards and boutique presentation in line with brand guidelines.
6. Support store events, private viewings and client appointments; collaborate with the team to optimise customer flow and experience.
7. Contribute to CRM data quality and sales reporting; liaise with regional teams on promotions and inventory.

1. Previous retail experience (typically 1–3 years) in luxury fashion, premium accessories or a high-end boutique environment.
2. Proven track record of meeting sales targets and delivering exceptional customer service.
3. Impeccable personal presentation, polished interpersonal skills and a client-centric demeanour.
4. Strong numeracy and cash-handling accuracy.
5. Flexibility to work retail hours including evenings, weekends and local public holidays.
6. Right to work in Japan is required; business-level Japanese is typically expected, with English language skills considered an advantage.

1. Clienteling and relationship management
2. Luxury retail sales
3. Visual merchandising
4. Inventory control and stock management
5. Point-of-sale operation and cash handling
6. CRM familiarity and accurate sales reporting
7. Product knowledge of leather goods, accessories and prêt-à-porter

Typically 1–3 years of direct experience in luxury or premium retail with documented sales performance and boutique-level customer service.

High school diploma or equivalent; vocational training in fashion, retail or visual merchandising preferred.

The brand combines Parisian creative heritage with Richemont’s luxury-house stewardship, fostering a collaborative, client-focused boutique environment. Teams are expected to uphold refined presentation standards while delivering attentive, personalised service to a discerning clientele.