Richemont Sales Associate

Richemont is a Switzerland-based luxury goods holding company that manages a portfolio of prestigious maisons across jewellery, watchmaking, leather goods and fashion. As an owner-operator, Richemont focuses on long-term brand stewardship, artisanal craftsmanship and selective retail distribution across global markets.

1. Deliver discreet, client-focused service tailored to high-net-worth and aspirational clientele to build long-term relationships and loyalty.
2. Achieve and exceed boutique sales targets through active selling, cross-selling and clienteling activities, including follow-up and appointment management.
3. Maintain exceptional visual merchandising and boutique standards, ensuring product presentation, stock rotation and housekeeping meet brand guidelines.
4. Manage point-of-sale transactions, returns and basic administrative tasks accurately; contribute to daily sales reporting and KPI tracking.
5. Support in-store events, private client appointments and trunk shows; liaise with after-sales and service teams to ensure client satisfaction.
6. Use CRM and in-house systems to record client data, purchase history and communications to support targeted outreach and retention.

1. Proven retail experience, preferably 1–3 years in luxury goods, jewellery, watch or premium fashion retail.
2. Polished interpersonal presentation with strong client-service orientation and persuasive selling skills.
3. Comfortable managing confidential client information and demonstrating discretion at all times.
4. Flexibility to work retail hours including evenings, weekends and local public holidays; reliable punctuality and availability.
5. Basic numeracy and cash-handling competence; ability to perform transactional and inventory-related tasks accurately.

1. Clienteling
2. Visual merchandising
3. Luxury product knowledge
4. Point-of-sale (POS) transactions
5. CRM usage
6. Sales reporting and KPI focus

Typically 1–3 years of direct sales experience in luxury retail, jewellery, watches or premium fashion; demonstrable track record of meeting sales targets and delivering high-touch client service.

High school diploma or equivalent; vocational training in retail, hospitality or luxury sales is advantageous.

Richemont cultivates a stewardship-driven culture that values craftsmanship, brand heritage and meticulous product knowledge. The workplace emphasizes polished client service, professional development within maisons and collaborative teamwork across retail and after-sales functions.