Richemont Sales Associate

Richemont is a Geneva-based luxury goods group that manages a portfolio of maisons across jewellery, watchmaking, leather goods, writing instruments and select specialist retailers. As an employer, Richemont is known for its emphasis on craftsmanship, brand heritage and long-term client relationships, operating through autonomous maisons with global retail networks and professional development programs.

1. Deliver exemplary, personalised service to high-net-worth and repeat clientele, cultivating long-term relationships and client files (clienteling).
2. Achieve and exceed individual and boutique sales targets through proactive advising, cross-selling and upselling of products.
3. Demonstrate and maintain deep product knowledge across the maison’s assortment (e.g., watches, jewellery, leather goods), advising clients on craftsmanship, provenance and after‑sales care.
4. Manage point-of-sale activities including transactions, returns, reservations and accurate record-keeping in the boutique’s systems.
5. Maintain boutique standards for visual merchandising, stock presentation and housekeeping to reflect the maison’s brand image.
6. Support stock management: receiving, replenishment, inventory counts and adherence to loss-prevention procedures.
7. Coordinate with CRM tools and boutique management to follow up on leads, appointments and post‑sale service.
8. Represent the maison professionally at client events, private appointments and VIP viewings; ensure compliance with company policies and local regulations.

1. Proven ability to deliver high-level client service in a luxury retail environment.
2. Strong interpersonal skills with tact, discretion and cultural sensitivity when dealing with affluent clients.
3. Numerate and detail-oriented with experience handling transactions and basic sales reporting.
4. Fluent presentation and grooming standards appropriate for a luxury boutique.
5. Ability to work flexible hours including weekends and high-traffic retail periods.

1. Clienteling
2. Luxury customer service
3. Visual merchandising
4. POS systems
5. CRM
6. Inventory management
7. Product knowledge (watches, jewellery, leather goods)
8. Sales reporting
9. Multilingual communication

Typically 1–3 years of retail experience, preferably with a luxury or premium brand; experience working with high-value products and private clients is highly desirable.

High school diploma or equivalent; vocational retail or luxury-brand training preferred but not required.

The Richemont environment privileges craftsmanship, discretion and respect for brand heritage. Teams are collaborative and client-focused, with boutiques delivering highly curated, relationship-driven service and opportunities for in-house training and cross-maison exposure.