Richemont Sales Associate

Richemont is a Swiss-based luxury goods holding company that manages a portfolio of high-end maisons across jewellery, watchmaking and accessories. Renowned for its emphasis on craftsmanship, heritage brands and client-focused retail experiences, Richemont provides structured career pathways across boutiques, wholesale and corporate functions.

1. Deliver exemplary, personalised client service to a discerning luxury clientele, building long-term relationships through proactive clienteling and follow-up.
2. Achieve and exceed individual and boutique sales targets through consultative selling, upselling and cross-selling of product categories.
3. Manage day-to-day boutique operations including merchandising, stock management, receiving and replenishment, and adherence to visual standards.
4. Operate point-of-sale transactions accurately, handle cash and card payments, and maintain precise sales and client records.
5. Coordinate with after-sales and service teams to ensure seamless handling of repairs, returns and bespoke client requests.
6. Ensure strict compliance with brand standards, loss-prevention procedures, and local regulatory requirements.

1. Proven commercial sensibility with a strong service orientation and a polished, professional demeanour.
2. Demonstrable ability to build rapport with high-net-worth clients and to manage confidential client information sensitively.
3. Numerical accuracy and experience with sales transactions, inventory control and basic merchandising principles.
4. Flexibility to work retail hours including evenings, weekends and public holidays; ability to travel locally as required.
5. Language and cultural fluency appropriate to the market (e.g., professional Japanese customer communication) is strongly preferred.

1. Clienteling and relationship management
2. Consultative selling, upselling and cross-selling
3. Visual merchandising and boutique presentation
4. Inventory management and stock control
5. Point-of-sale (POS) transaction handling and cash reconciliation
6. Strong interpersonal and communication skills

Typically 1–3 years of frontline retail or luxury client-facing experience, preferably within a premium or luxury maison. Prior boutique experience in jewellery, watches or high-end fashion is advantageous.

High school diploma or equivalent; vocational qualification in retail, hospitality or a related discipline preferred but not mandatory.

Richemont boutiques emphasise heritage-led storytelling, meticulous craftsmanship and refined client service. The working environment balances commercial rigor with respect for artisanal values, offering professional development within an international portfolio of maisons.