Richemont Sales Associate

Richemont is a global luxury goods group comprising a portfolio of distinguished maisons across jewellery, watchmaking, leather goods and accessories. Renowned for craftsmanship and heritage-led savoir-faire, Richemont operates internationally with a focus on high-touch retail experiences and enduring client relationships.

1. Deliver personalised, high-end client service in a boutique environment to develop long-term client relationships and maximise lifetime value.
2. Proactively drive sales performance and meet individual and boutique targets through bespoke clienteling and consultative selling.
3. Maintain deep product knowledge across relevant categories (jewellery, watches, leather goods, accessories) to provide expert advice and shape purchase decisions.
4. Manage client appointments, follow-ups and CRM records to ensure seamless after-sales service and repeat business.
5. Execute visual merchandising standards and maintain boutique presentation to reflect brand aesthetics and seasonal directives.
6. Operate the Point of Sale (POS) system accurately, handle transactions and oversee cash procedures in accordance with internal controls.
7. Support stock management activities including receiving, inventory control, transfers and loss-prevention measures.
8. Collaborate with boutique and regional teams on events, private client evenings and product launches to elevate the brand experience.

1. Proven client-facing retail experience, preferably within the luxury or premium sectors.
2. Demonstrable track record of achieving sales targets and delivering exceptional customer satisfaction.
3. Strong interpersonal skills with the ability to build trust and rapport with high-net-worth clients.
4. Excellent presentation, grooming and professional demeanour consistent with luxury retail standards.
5. Flexibility to work retail hours, including evenings, weekends and peak seasonal periods.

1. Clienteling
2. Consultative selling
3. Visual merchandising
4. Inventory management
5. Point of Sale (POS) systems
6. CRM record-keeping
7. Event support and client entertainment

Typically 1–3 years of client-facing experience in luxury retail or a boutique environment; evidenced ability to meet sales targets and cultivate a loyal client base.

High school diploma or equivalent; vocational retail training or hospitality/commerce education preferred.

Richemont fosters a culture rooted in craftsmanship, discretion and meticulous attention to detail. The workplace emphasises collaborative professionalism, continuous product education and a client-centric approach tailored to upscale, international clientele.