Richemont Sales Assistant

Richemont is a leading international luxury goods group known for a portfolio of prestigious maisons spanning jewellery, watches, leather goods and writing instruments. As a steward of craftsmanship and heritage, the group operates a global retail network and invests in employee development, client service excellence and long-term brand equity.

1. Deliver highly personalized, client-focused service in a luxury boutique, including greeting clients, building rapport and managing appointments.
2. Support sales objectives through active clienteling, product presentation, upselling and follow-up to convert opportunities into transactions.
3. Operate point-of-sale systems and process sales transactions accurately, managing cash handling and receipts according to brand procedures.
4. Maintain boutique standards: visual merchandising, window presentation, stock replenishment and housekeeping to reflect the maison’s image.
5. Assist with inventory control, deliveries and stock counts; coordinate with store management on replenishment and client orders.
6. Provide after-sales service and manage basic client enquiries, returns and exchanges in line with brand policy.
7. Collaborate with colleagues and escalate client or operational issues to the Store Manager as required.

1. Professional, polished presentation and excellent interpersonal skills suited to a luxury environment.
2. Demonstrable customer-service orientation with the ability to create long-term client relationships.
3. Flexible availability including evenings and weekends to meet retail trading hours.
4. Right to work in France and ability to operate in a high-turnover retail environment.
5. Discretion, emotional intelligence and respect for client confidentiality.

1. Clienteling
2. Visual merchandising
3. Point-of-sale (POS) operation
4. Inventory control and stock management
5. Upselling and cross-selling
6. Cash handling and transaction accuracy

Preferably 1+ years of customer-facing experience within luxury, premium retail or hospitality; prior boutique sales experience is an advantage.

Secondary education (Baccalauréat or equivalent). Vocational diploma in retail, hospitality or a related field is preferred but not mandatory.

Richemont’s retail maisons emphasise heritage, craftsmanship and impeccable client service. The workplace culture is client-centric and collaborative, with high standards of presentation and opportunities for professional development within luxury retail.