Richemont Sales Administration Assistant

Richemont is a Swiss-based luxury goods group that manages a portfolio of high-end maisons across jewellery, watches, leather goods and accessories. Renowned for craftsmanship and heritage, the group combines global reach with maison-level autonomy and operates a broad international retail and wholesale network.

1. Process and validate sales orders across channels from receipt to invoicing, ensuring accuracy of pricing, discounts and client data.
2. Coordinate with logistics and stock teams to confirm availability, delivery dates and shipment documentation.
3. Prepare and issue invoices, credit notes and order confirmations; follow up on payment status and support accounts receivable processes.
4. Serve as a point of contact for internal stakeholders (sales, finance, logistics) and external clients to resolve order exceptions and after‑sales queries.
5. Maintain and update customer and order records in the ERP/CRM, ensuring data quality and audit readiness.
6. Generate regular sales administration reports and operational KPIs for the sales and finance teams.
7. Support seasonal sales peaks and product launches by prioritising order flow and liaising with retail and wholesale partners.
8. Contribute to process improvement initiatives to streamline order‑to‑cash workflows and reduce lead times.

1. Vocational diploma or tertiary education in Business Administration, Commerce, Supply Chain or equivalent professional experience.
2. 1–3 years of experience in sales administration, order management or sales support, preferably within luxury retail, watches or jewellery.
3. Strong numerical accuracy and proven experience handling invoicing and order reconciliation.
4. Excellent organisational skills with the capacity to prioritise tasks during peak periods.
5. Professional written and verbal communication skills; ability to interact with internal stakeholders and external clients at all levels.
6. Discretion and respect for client confidentiality inherent to luxury retail environments.

1. Microsoft Excel (advanced: VLOOKUP, pivot tables, data validation)
2. Microsoft Office (Word, Outlook)
3. SAP (or equivalent ERP)
4. CRM systems
5. Order‑to‑cash and invoicing processes
6. French business communication
7. Business‑level English

Preferably 1–3 years in sales administration, order management or a sales support role, ideally within luxury retail, jewellery or watchmaking.

Vocational diploma or bachelor’s degree in Business Administration, Commerce, Supply Chain Management or equivalent; relevant professional training accepted.

Richemont’s maisons value artisanal excellence, discretion and long‑term client relationships. The workplace culture blends traditional craftsmanship with structured corporate practices, offering cross‑maison collaboration and exposure to international luxury markets.