Richemont Operations & Workplace Manager

Richemont is a Switzerland-based luxury goods group that stewards a portfolio of prestigious maisons across jewellery, watchmaking, fashion and accessories. The group combines heritage craftsmanship with international retail and corporate operations, offering an environment that values attention to detail, cross-cultural collaboration and operational excellence.

1. Oversee day-to-day workplace operations for the Milan office, ensuring a safe, efficient and welcoming environment for employees and visitors.
2. Manage third-party service providers and contractors for facilities maintenance, security, cleaning, reception and building systems; negotiate contracts and monitor SLAs.
3. Plan and deliver workplace projects and fit-outs, coordinating internal stakeholders, external suppliers, budgets and timelines.
4. Administer office space planning, move management and desk allocation to optimise utilisation and support hybrid ways of working.
5. Develop and manage the workplace operations budget, approve expenditures and implement cost-control measures.
6. Ensure compliance with local health & safety, fire and building regulations and lead related audits and emergency preparedness activities.
7. Implement workplace policies and continuous improvement initiatives to enhance the employee experience and operational resilience.
8. Coordinate vendor procurement, invoice validation and lease administration in partnership with finance and real estate teams.
9. Support corporate events, VIP visits and ad hoc operational needs with a high level of service and attention to detail.
10. Report on workplace KPIs and present operational updates to senior stakeholders.

1. Bachelor’s degree in Facilities Management, Engineering, Business Administration or a related discipline, or equivalent experience.
2. Proven track record of managing facilities and workplace services in a corporate or luxury environment.
3. Strong vendor and contract management experience, including SLA development and procurement processes.
4. Demonstrated ability to manage budgets and capital/expenditure forecasting.
5. Knowledge of local health & safety and building compliance requirements; audit experience preferred.
6. Excellent stakeholder management and communication skills, with the ability to coordinate multiple internal functions.

1. Vendor management
2. Contract negotiation
3. SLA management
4. Project management
5. Budget management
6. Space planning
7. Facilities maintenance oversight
8. Health & safety compliance
9. Lease administration
10. Workplace experience design
11. Microsoft Excel
12. Microsoft Outlook

Typically 5+ years of progressive experience in facilities, workplace or operations management, including hands-on vendor management and delivery of workplace projects; experience within luxury retail, corporate headquarters or professional services is advantageous.

Bachelor’s degree in Facilities Management, Engineering, Business Administration or a related field preferred.

Richemont cultivates a culture of craftsmanship, meticulous standards and international collaboration. Teams operate in a professional, detail-oriented environment where operational excellence and respect for heritage brands are paramount.