Richemont Luxury Sales Consultant

Richemont is a leading luxury goods group encompassing prestigious maisons across jewellery, watches, leather goods and accessories. As a steward of heritage brands, Richemont emphasises artisanal excellence, client-centric retail experiences and long-term brand equity while offering colleagues exposure to international luxury retail standards and cross-brand development opportunities.

1. Deliver exceptional, personalised service to high-net-worth and discerning clients, cultivating long-term relationships through proactive clienteling and follow-up.
2. Achieve individual and boutique sales objectives by converting client interactions into transactions and upselling complementary product categories.
3. Represent brand heritage and product knowledge with accuracy and authority; provide detailed explanations of materials, craftsmanship and after-sales services.
4. Operate point-of-sale systems, process payments and maintain strict cash-handling and reconciliation procedures.
5. Maintain boutique standards for visual merchandising, stock presentation and housekeeping in accordance with brand guidelines.
6. Assist with inventory management, receiving, tagging and cycle counts; report discrepancies and support loss-prevention measures.
7. Coordinate with boutique and regional teams on appointments, client events and bespoke services to enhance the customer journey.

1. Polished professional presentation and service orientation suited to the luxury sector.
2. Excellent interpersonal and verbal communication skills; ability to adapt tone and approach for diverse client profiles.
3. Basic numeracy and proven reliability in handling transactions and reconciliations.
4. Authorization to work in Hong Kong and flexibility to work retail hours including weekends and evenings.
5. Prior formal training in luxury retail, hospitality or customer service is advantageous.

1. Clienteling and relationship management
2. High-touch customer service
3. Product knowledge and storytelling (luxury watches, jewellery or leather goods)
4. Point-of-sale transaction handling and cash reconciliation
5. Visual merchandising and boutique upkeep
6. Inventory control and loss-prevention awareness
7. Collaborative teamwork and appointment management

Typically 1–2 years of retail or customer-facing experience, preferably within premium or luxury brands; demonstrable success in meeting sales targets and building repeat clientele is desirable.

Secondary education or equivalent; vocational qualifications in retail, hospitality or sales are a plus.

Colleagues operate within a culture that prizes craftsmanship, discretion and client obsession. The environment encourages professional refinement, cross-brand learning and adherence to exacting standards of presentation and service.