Richemont High Jewellery Manager

Richemont is a Switzerland-based luxury goods holding company that owns and manages a portfolio of prestigious maisons across jewellery, watches and leather goods. As an employer, Richemont emphasises heritage, artisanal excellence and international retail operations, providing opportunities to work with iconic brands and rare, high-value product assortments within a global organisation.

1. Lead day-to-day boutique operations for the high jewellery offer, ensuring impeccable brand presentation and client experience.
2. Develop and execute a commercial plan to meet and exceed sales, margin and CRM targets for high jewellery.
3. Manage, coach and mentor a dedicated sales team and ensure consistent luxury service standards, product knowledge and clienteling.
4. Cultivate and expand relationships with high-net-worth and private clients; manage bespoke commissions and VIP events (appointments, trunk shows, private viewings).
5. Oversee inventory control, stock reconciliation, deliveries, secure handling procedures and liaison with regional workshops and logistics.
6. Coordinate with regional/central teams on new product launches, bespoke orders, pricing, and customer aftercare.
7. Analyse sales performance and client data to produce forecasts, action plans and regular business reports for senior management.

1. Proven leadership in luxury jewellery retail, with demonstrable success managing high-value sales and client portfolios.
2. Exceptional interpersonal skills, diplomacy and discretion when dealing with high-net-worth clients.
3. Strong commercial acumen with ability to build and execute sales strategies, manage budgets and deliver KPIs.
4. Advanced product knowledge of diamonds, coloured gemstones and high jewellery techniques; formal gemmology qualification (GIA or equivalent) highly desirable.
5. Fluency in English and working proficiency in Thai; additional language skills advantageous.

1. High-net-worth clienteling and relationship management
2. Team leadership, coaching and performance management
3. Commercial planning, sales forecasting and KPI management
4. Product expertise in diamonds, gemstones and high jewellery craftsmanship
5. Visual merchandising and boutique standards
6. Inventory control, secure handling and loss-prevention procedures
7. Salesforce
8. Microsoft Excel
9. Retail POS systems

Minimum 5–8 years of progressive experience in luxury jewellery retail with at least 2–3 years in a managerial or head-of-boutique role, proven ability to manage high-value inventory and to grow relationships with high-net-worth clients.

Bachelor’s degree in business, hospitality, luxury brand management or related field preferred; gemmology certification (e.g. GIA) strongly recommended.

Richemont’s culture is rooted in craftsmanship, respect for heritage and meticulous attention to detail. The organisation values discreet, client-focused service, cross-maison collaboration and continuous professional development within a global luxury network.