Richemont External Operations Logistics Coordinator

Richemont is a Swiss luxury goods holding company housing a portfolio of prestigious maisons across jewellery, watches, leather goods and accessories. The group operates global commercial and manufacturing networks and is known for craftsmanship, heritage-driven brands and a rigorous approach to quality and client service.

1. Coordinate day-to-day operations with external logistics partners (3PLs, carriers, couriers) to ensure timely collection, transit and delivery of goods.
2. Manage inbound and outbound shipment planning, bookings and scheduling for regional hubs and boutiques.
3. Prepare, review and validate transport documentation, customs paperwork and declarations in compliance with applicable regulations and internal security standards.
4. Monitor shipment status and performance metrics; escalate exceptions, manage claims and drive root-cause resolution with carriers and internal stakeholders.
5. Liaise with warehouses, inventory control and operations teams to synchronize receipts, handovers and returns.
6. Maintain accurate records in the transport/ERP systems and produce operational reports for management.
7. Support continuous improvement initiatives to optimise cost, transit times and service levels with external providers.
8. Ensure adherence to company policies on chain-of-custody, insurance and handling of high-value or sensitive consignments.

1. Proven ability to manage relationships with third‑party logistics providers and carriers in a fast-paced environment.
2. Strong organisational skills with meticulous attention to documentation and regulatory compliance.
3. Proficiency in transport documentation and import/export procedures (Incoterms, customs formalities).
4. Effective communicator with the ability to work cross-functionally across operations, supply chain and security teams.
5. High level of discretion and understanding of the requirements for handling luxury and high-value goods.

1. SAP
2. Microsoft Excel (advanced)
3. Transport Management System (TMS)
4. ERP familiarity
5. Incoterms
6. Customs clearance procedures
7. MS Office (Outlook, Word, PowerPoint)

Typically 2–4 years of logistics, transport or supply chain operations experience with practical exposure to managing external carriers, third‑party logistics providers and customs processes; experience in luxury goods, retail or high‑value supply chains is an advantage.

Bachelor's degree or diploma in logistics, supply chain management, business administration or equivalent vocational qualification.

Richemont cultivates a culture that balances heritage craftsmanship with global operational excellence. Teams operate with high standards of quality, cross‑disciplinary collaboration and respect for product integrity, offering employees exposure to complex international logistics within the luxury sector.